To enhance our Member’s access to care after hours, IEHP expanded the 24- hour Nurse Advice Line (NAL) services to include MDLIVE on June 4, 2018. Our Registered Nurse will be able to triage Members to speak with a Board-Certified Doctor by telephone or virtual visit via video chat. Encourage your IEHP patients to access this service by calling the NAL telephone number listed on the back of their IEHP Member ID card.
We apologize that IEHP is currently experiencing technical issues that have prevented verifying Member eligibility and authorizations status for IEHP Members in some cases. We are working diligently to resolve the issue.
During this time, if you have an IEHP Member with scheduled appointments or procedures and are unable to obtain eligibility status, please proceed with the appointment or procedure so that patient care is uninterrupted due to this current IEHP system issue.
IEHP strives to provide our Provider Network with all the tools necessary to deliver the highest quality of care.
If you have questions or additional suggestions, please e-mail Provider Services at ProviderServices@iehp.org
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