Care After Hours

When you have health care needs, you should always attempt to see your Primary Care Doctor first.  When you can't reach your Doctor after-hours or your Doctor is not available, you have options to get your needed care. 

Call the IEHP 24-Hour Nurse Advice Line at 1-888-244-4347 or 1-866-577-8355 (TTY)

1. Speak to our Nurse 
Our Nurse can offer you medical advice on the phone or guide you to get the care you need. 

Common reasons to call our Nurse:  
  • Cough
  • Mild stomach ache
  • Mild fever
  • Sore throat
  • Cold or flu
  • Questions about your medicine 
  • Ear ache 

 
2. Speak to a Doctor
Our Nurse may decide you need to talk with a Doctor. If so, our Nurse will connect you with a Doctor for a live phone chat or schedule a virtual visit through an app.

3. Speak to our Nurse  

Our Nurse may direct you to an Urgent Care Clinic, so you can see a Doctor the same day. Many clinics are open late, weekends and holidays. Some clinics have X-rays and lab tests. 
We have more than 90 Urgent Care Clinics in our network. For one near you, visit Urgent Care Centers.


Common reasons to visit an Urgent Care Clinic: 

  • Mild sore throat
  • Mild fever
  • Rash
  • Nose bleed
  • Minor trauma
  • Animal or insect bite
  • Asthma (non-critical)
  • Cuts & lacerations

Call 911 or go to the nearest Emergency Room (ER) for emergency medical and behavioral health conditions. Don’t wait!

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