main content TIER3 SUBLAYOUT
======== TABBED LIST CONTENT EVENTS

IEHP is committed to open and transparent communications. We strive to ensure our stakeholders and the media understand how we serve our members and the vital role we play in the community. Read about IEHP’s programs, achievements, product innovations, community partnerships, corporate kit and more. 

Media contact
Chelsea Galvez, Communications Strategist
(909) 727-5263, galvez-c@iehp.org

 

22
October
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
November 9, 2020

Time of Meeting:
9:00 AM

Click here to join by WebEx

Join by Phone: (866) 499-4146
Access code: 133 258 5143

The Inland Empire Health Plan is continuing to hold Governing Board meetings to conduct essential business. Pursuant to the Governor’s Executive Order, members of the Governing Board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may observe and participate electronically in the meetings. As a result of the Executive Order to stay home, in person participation at Governing Board meetings will not be allowed at this point in time. 

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda (Coming Soon)

Copies of the Packet may be obtained here.

Public Comment:

Public Comment may be submitted via recorded voice message, email, or during the Public Comment section of the Agenda.

Voice recorded public comment: To submit public comment via recorded message, please call 909-296-3584 by 5pm Friday, May 8, 2020. State your name and the item number(s) on which you wish to speak. The recordings will be limited to two minutes. These comments may be played at the appropriate time during the board meeting.

Email public comment: To submit an emailed public comment to the Governing Board please email PublicComment@IEHP.org and provide your name, the number(s) on which you wish to speak, and your comment. These comments will be emailed to all Board members.

22
October
2020

L.A. Care Health Plan, Inland Empire Health Plan Announce Launch of Pharmacist Provider Program

Through USC’s California Right Meds Collaborative, L.A. Care Health Plan and Inland Empire Health Plan refer patients to community pharmacists for help in managing medications for chronic diseases that worsen COVID-19 outcomes; pharmacists will be reimbursed for clinical services and if health goals are met.

California Rigt Meds Collaborative

LOS ANGELES -- As COVID-19 continues to impact the Southern California region, L.A. Care Health Plan and Inland Empire Health Plan (IEHP) are announcing their partnership in the California Right Meds Collaborative, a pharmacist-led initiative founded at USC to improve health  outcomes in local communities, decrease health care costs, better allocate physician resources, and reduce unnecessary hospitalizations. 

Pharmacists in the California Right Meds Collaborative program provide clinical services to Medi-Cal, Medicare and Covered California patients in Los Angeles County and the Inland Empire who have persistently uncontrolled health conditions like diabetes, high blood pressure and asthma. L.A. Care Health Plan and IEHP – which together serve over three million members – provide payment to participating pharmacists based on accomplishment of treatment goals.

“By leveraging community pharmacies as neighborhood-based health hubs, patients who struggle with chronic disease control have easy access to Comprehensive Medication Management, a service that optimizes medication therapy,” said Steven Chen, associate dean for clinical affairs at the USC School of Pharmacy, who founded the program. “The California Right Meds Collaborative, focusing on population health priorities, allows pharmacists to collaborate with physicians to fully utilize their training for the benefit of patients, physicians and health plans and the community.”

With more than 90% of the U.S. population within 5 miles of a pharmacy, pharmacists are in a key position to play a greater role in managing diabetes, obesity, high blood pressure, asthma and other chronic disease conditions that greatly increase the risk of hospitalization and death from COVID-19.

“As the country’s largest publicly operated health plan, L.A. Care recognizes the expertise and value pharmacists provide as an integral part of the health care team,” said John Baackes, CEO of L.A. Care. “By pioneering a value-based payment program that engages community pharmacists, California Right Meds Collaborative connects patients with the most accessible and trusted health care providers right in their own neighborhoods.”

Patients love the program

Diabetes patients referred to participate in the L.A. Care California Right Meds Collaborative pilot program meet regularly with their pharmacist in-person or through telehealth visits for Comprehensive Medication Management, which includes evaluating all medications and making changes or recommendations in partnership with the patient’s physician. Patients receive education and counseling on proper medication use and self-management, and they receive extensive monitoring for efficacy/safety and dose adjustments. Pharmacists can also alert doctors if problems come up or the patient’s health doesn’t improve.

Earlier this year, Dana Prince of Los Angeles was referred to the California Right Meds Collaborative program by her physician, who told her that her 20-year history of uncontrolled diabetes put her at high risk for hospitalization and possible amputations.

Prince began meeting with her local pharmacist Dr. Christal Pham via video-chats, learning how to change her eating habits, exercise, monitor her blood sugar levels consistently and regulate her medications. Today she is meeting the health goals set by her physician. “I truly appreciate my pharmacist,” Prince says. “I just needed the push that said, ‘you can do it.’.”

Many of the pharmacists selected to participate in the California Right Meds Collaborative pilot program say the initiative is giving them a way to leverage their training and contribute to the health of their local community.

“Pharmacists have so much to offer in improving health outcomes,said Dr. Annie Thai of 986 Pharmacy. “We can spend time counseling patients to make sure they are adhering to their medication regimen, and we can make sure the doctor, patient, the whole team is in line with each other. That’s a win for everyone—patients, physicians, pharmacists, the community—particularly in this time of COVID-19.”

Physicians who partner with pharmacists in the collaborative benefit in many ways. The shortage of primary care providers has made physicians busier than ever, with limited time to address the medication-related needs of patients. In addition, physician payments today are frequently tied to the disease control status of their patients such as blood pressure or asthma control. Through the California Right Meds Collaborative, incentives are aligned to put the patient’s needs first, allowing patients to spend time with pharmacists to optimize medication therapy leading to increased physician, availability/access, and satisfaction. 

To support members with uncontrolled asthma, IEHP will roll out the program as well.

“California Right Meds Collaborative is a bold and innovative way we can enhance the health and wellness services we offer our members,” said Jarrod McNaughton, IEHP chief executive officer. “This program meets our most vulnerable members right in their own communities and provides an invaluable amount of resources to them. We look forward to working with and financially supporting our local participating pharmacists in their service expansion.”

22
October
2020

IEHP Surpasses 30K Medical_Medicare Milestone

Inland Empire Health Plan (IEHP) surpassed the 30,000-membership mark for their DualChoice Cal Medi-Connect Plan. This secures IEHP’s position as the nation’s largest not-for-profit Medicare-Medicaid Plan.

These Inland Empire residents, who have both Medicare and Medicaid, receive integrated health care services to  ensure that the most vulnerable in the community have access to needed care and services. Residents enrolled in this program are either 65 and older or are persons with a disability who also qualify for Medi-Cal. Pairing both Medicare and Medi-Cal programs together, DualChoice members receive access to integrated and coordinated care.

Integration includes access to Medicare and Medi-Cal benefits, long-term care, behavioral health, and home and community-based services. IEHP Care Coordinators work with each area to guide and support the member in managing and navigating their health service benefits with ease.

“Navigating the health care system can be intimidating for any population,” said Jeanna Kendrick, IEHP care integration senior director. “With the intensive, hands-on care coordination our teams provide our DualChoice members, we aim to truly improve their health and wellness by connecting the dots and filling in any gaps in care they may have. Spanning the enrollment phase and beyond, we want to provide them with as much guidance and support as we possibly can, every step of the way.”

To enroll in IEHP’s DualChoice Plan, residents may call the health plan’s Medicare Enrollment team directly at (800) 741-IEHP (4347). Working with callers to screen for eligibility, the Medicare Enrollment team will also help callers choose a primary care physician and connect them to the Care Management team to better understand their needs and create a personal care plan for them.

“We have the honor to serve a population that represents some of the most vulnerable members of our community,” said Dr. Karen Hansberger, IEHP chief medical officer. “Working with together with them to achieve their best lives and health, involves a committed team working with our providers to deliver optimal care that is connected and supportive.  It is a joy to serve these Members and we strive to do it better every day.”

Click here for more information on our DualChoice Plan.

15
October
2020

IEHP Organizes Drive-In Movie Events with Community Partners

Among many norms being missed during the COVID-19 pandemic are movie theaters. While traditional theaters remain closed, Inland Empire Health Plan (IEHP) is working to offer a safe sense of community and connectivity by organizing and sponsoring free Drive-In Movie Nights for members, social service essential workers, and the greater community.

In September, IEHP organized 4 Drive-In Movie Nights for plan members. Hosted at San Manual Stadium in San Bernardino, Disney’s Coco and Black Panther were screened in both English and Spanish. Hundreds of members have attended the events, inspiring the plan to seek additional screening opportunities for the broader community and organize a Drive-In Movie Night for social service essential workers, to thank them for their commitment and continued dedication to the community during the pandemic.

“The need for social services has tremendously increased during this pandemic,” said Dr. Gabriel Uribe, IEHP Director of Community Health. “There are no words worthy enough to describe the gratitude we have for the work our community partners have invested during this time. Between managing food banks, organizing drive-thru events, offering technology resources and more, they have all shown up for Inland Empire residents in one way or another. We are so proud and thankful to be able to host an upcoming event honoring their support and commitment to the community.”

Working to expand the reach of the positive impacts these events offer, IEHP will also provide sponsorships to various community partners, Like Free Mom Hugs, to host their own Drive-In Movie Nights.

“Just as our partners have pivoted and adjusted to continue serving our members and communities during this time, IEHP has, too,” said Dr. Uribe. “Movie theaters may be closed, but that doesn’t mean we can’t still enjoy movies safely, together.”

To maintain a safe and healthy event environment for all Drive-In Movie Night attendees, pre-registration, masks and social distancing are required.

Click here for more information on Drive-In Movie Nights. 

13
October
2020

IEHP Hosts Pink Stops in Breast Cancer Awareness Month Event

Even in the face of COVID-19, the Inland Empire will continue Making Strides Against Breast Cancer, thanks to the American Cancer Society-Inland Empire.  To raise funds for breast cancer research, the organization has reimagined their annual Making Strides Against Breast Cancer 5k event, transforming it into a socially safe Pink & Go Seek scavenger hunt. In support of this event, on October 17, Inland Empire Health Plan (IEHP) will provide a $2,500 sponsorship and will host three Scavenger “Pink Stops” in the Inland Empire.

In addition to raising funds for breast cancer research, the American Cancer Society-Inland Empire’s annual events raise funds to educate the community about breast cancer, prevention, celebrate survivors and honor those taken by breast cancer. Solely dependent on public contributions, the American Cancer Society also provides programs that support people battling cancer.

“For the first time ever, our mission is at risk because of COVID-19,” said Julie Pizzitola, American Cancer Society sr. community development manager. “The real possibility of not being able to fund our lifesaving services and programs like our Road to Recovery Program, a free service that provides patient transportation to treatment appointments, is in real danger.”

IEHP’s three Pink & Go Seek participating locations include the plan’s three Community Resource Centers, located in Riverside, San Bernardino, and Victorville. All participating “Pink Stops” will be a drive-thru style stop or provide an area where social distancing can take place. “Pink Stops” may provide participants with photo ops, giveaways and more.

“We have to pivot and adjust in the way we support our local partners and communities, but we will not let COVID-19 stop us from supporting this annual event,” said Carmen Ramirez, IEHP community health manager, “We’re so thankful for partners like the American Cancer Society - Inland Empire for making this event happen and allowing us to continue our efforts to fight cancer, together.”

Community residents and participating sponsors are invited to sign up and participate. For more information visit MakingStridesWalk.org/InlandEmpire.

01
October
2020

IEHP and Molina Join Forces to Provide Support for Job and Health Coverage Losses

Molina Healthcare of California (“Molina”), and Inland Empire Health Plan (IEHP) are joining forces to lead a new healthcare initiative called “Together4IE.” This collaboration will raise awareness about available coverage through Medi-Cal and the health insurance marketplace (Covered California) to support Californians affected by income or employment changes during the COVID-19 pandemic. The health plans launched a website and are offering a toll-free number (1-866-U2Apply) to learn more about securing affordable health insurance.

The California Employment Development Department reported that as of July 2020, more than 275,000 residents in the Inland Empire region were unemployed. The unemployment rates in Riverside and San Bernardino counties are both over 13%, having increased by approximately 4.7% and 4.4%, respectively, compared to the unemployment rates from 2019, which has led many to consequently lose health insurance coverage for themselves and their families.

“As many families face increased uncertainty during this time, Molina and IEHP are here to help them navigate the health care system,” said John Kotal, president of Molina Healthcare of California. “As a company with roots in this region for decades, Molina continues to advocate for quality access to health care for IE residents who need it most.”

Working together to support this population, the “Together4IE” initiative connects qualified residents to resources and works to reduce any stigma around government-sponsored health care. In addition to the resources made available, partnering organizations are actively engaging with individuals and families, as well as communities, to ensure that those interested in affordable health care are fully aware of the available options.

Community agencies engaged in support of the initiative include: Covered California, Arrowhead Regional Medical Center, Riverside Department of Public Social Services, Riverside University Health System, San Bernardino County Transitional Assistance Department, Southern California Edison, Southern California Gas Company, and hundreds of local community organizations.

“This is about doing the right thing for the community we know and love,” said Jarrod McNaughton, IEHP chief executive officer. “Through collaboration and partnerships with agencies in the Inland Empire, we can rally around our neighbors to fill in the gaps in care, coverage and information. The health and wellness of our communities is our largest priority, and we will do all we can to ensure residents have access to the care and resources they need.”

For more information or to enroll, visit https://www.together4ie.com/ or call 1-866-U2Apply (866-822-7759).

01
October
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
October 16, 2020

Time of Meeting:
2:00 PM

Click here to join by WebEx

Join by Phone: (866) 499-4146
Access code: 133 931 9316

The Inland Empire Health Plan is continuing to hold Governing Board meetings to conduct essential business. Pursuant to the Governor’s Executive Order, members of the Governing Board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may observe and participate electronically in the meetings. As a result of the Executive Order to stay home, in person participation at Governing Board meetings will not be allowed at this point in time. 

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

Public Comment:

Public Comment may be submitted via recorded voice message, email, or during the Public Comment section of the Agenda.

Voice recorded public comment: To submit public comment via recorded message, please call 909-296-3584 by 5pm Friday, May 8, 2020. State your name and the item number(s) on which you wish to speak. The recordings will be limited to two minutes. These comments may be played at the appropriate time during the board meeting.

Email public comment: To submit an emailed public comment to the Governing Board please email PublicComment@IEHP.org and provide your name, the number(s) on which you wish to speak, and your comment. These comments will be emailed to all Board members.

29
September
2020

IEHP Donates Campus Benches to Community Organizations

A designated space, even as simple as a bench, offers a place to share, connect, converse, pause, or rest. Inland Empire Health Plan (IEHP) recognizes the need for these designated spaces in community centers and has donated a total of 28 campus benches between Riverside’s Teen Challenge Center and San Bernardino’s Inland Empire Job Corps.

After previously partnering with the Teen Challenge Center and Inland Empire Job Corps at community events, IEHP’s Facilities Team wanted to support the organization’s commitment to the Inland Empire by providing benches for their campuses.

“We are a nonprofit organization that helps men deal with Controlling substance abuse,” said Steve Peak, Teen Challenge Center Maintenance Supervisor. “These benches will be placed throughout the property to give the men a place to sit, so that they can read their Bible, do their homework, or sit in fellowship. We thank IEHP so much for the donation. It will be used, and it is greatly appreciated.”

Organizations received their benches early last week through deliveries and pick-ups coordinated by IEHP’s Facilities Team. “Both centers were ecstatic and appreciative of the donations,” said Angelo Cox, IEHP’s Senior Director of Facilities. “They really appreciated that IEHP kept these local centers in mind and heart, especially during this time.”

To date, IEHP has provided local community-based organizations like Rim Family Services, Samaritan Counseling Center, Rolling Start Inc., and other Connect IE Partners with technology scholarships, grants, volunteer support, and additional resources.

“The work and dedication our partners give to our communities makes all the difference,” said Jarrod McNaughton, IEHP’s Chief Executive Officer. “We know organizations like Inland Empire Job Corps and the Teen Challenge Center make tremendous impacts on the community and to the lives of our members. In supporting them, we actively work together to make the Inland Empire a healthier place.”

/>

17
September
2020

IEHP Employees Distribute 800 Handmade Cards to Local Residents in Nursing Facilities

There is something to be said for handwritten greetings on paper, especially during this extended period of social isolation due to COVID-19. Inland Empire Health Plan (IEHP) understands the impact of the personal connection that this gesture provides and quickly mobilized employees to create more than 800 handmade, handwritten greeting cards to share with residents at Inland Empire skilled nursing facilities (SNFs) in the coming weeks.

“The impacts of social isolation have been a concern for us,” said Kristy Garan-Martinez, IEHP’s senior director of Utilization Management, “especially for those of our members in skilled nursing facilities who have had limited interaction with their families, friends and other residents because of our community’s social distancing measures,” she added. “We think these greeting cards can serve as a tender touch to the heart, a positive way to spread some joy, and to show our members that we’re thinking about them. We want to embrace a healing presence despite our distance, and we want them to feel loved.”

To spread these positive sentiments to residents at skilled nursing facilities throughout the region, IEHP team members got especially creative in their cardmaking efforts, even recruiting friends and family and local organizations to get involved in this fun and meaningful activity.

IEHP’s Executive Director of Operations, Jane Maass, was able to collect and contribute over 200 greeting cards by working with the National Charity League Inc. Foothill Chapter, a longstanding mother-daughter philanthropy organization that has been serving the community for more than 62 years. “With our service opportunities limited by COVID-19, our members are looking for ways to remain involved and this was perfect,” Maass said. “We had great participation with girls who jumped at the opportunity to make some creative cards with their families.”

Card deliveries will take place throughout the month and will be organized by the health plan’s Community Partnerships team. “I really enjoyed making these handmade cards knowing that we are able to let the residents of the SNFs know they are thought of and cared about. I hope, when they receive the cards, that the smile it brought me while writing them carries over to them,” said Maass.

Earlier this year, IEHP launched a texting program centered around coping during social isolation and discovered a significant need for programs such as this, especially with seniors. 

“Now more than ever, it’s important to consider the impact of a simple act of kindness,” said LuAnna Jáuregui, IEHP’s manager of Community Partnerships. “A kind message written on a piece of paper can make all the difference to a person who truly needs it, especially during this time,” Jáuregui added. “We are so grateful to our Utilization Management team and our organization for recognizing this need and for rallying together to spread kindness and hope to those most vulnerable in our community.”

Greeting Card Distribution_2 />

15
September
2020

Dr. Hansberger Discusses How to Stay Healthy During Poor Air Quality on Good Day LA

Is it safe to be outdoors with the current air quality? Our Chief Medical Officer Dr. Karen Hansberger answered that question during a recent interview with FOX 11’s Good Day LA.

“The air is not healthy for adults and it’s especially not healthy for kids,” said Dr. Hansberger. “Kids lungs are different. Their immune systems and how they respond to irritants in their lungs are different, so minimizing the amount of time they are outside is the best thing to do. Try to keep them in an indoor place with air conditioning running so that the air is filtered, and they have safer air to breathe.”

Dr. Hansberger noted that while wearing a cloth or n95 mask offers protection from visible fire debris, it does not protect from non-visible harmful chemicals. While these conditions deter us from spending time outdoors and outdoor dining at local restaurants, Dr. Hansberger says we can still support local restaurants by ordering take out, “so that they are here for us when this all passes.”

For more information on air quality conditions and forecasts, visit aqmd.gov.

10
September
2020

IEHP Boosts Community Health Workforce Amid Pandemic

Inland Empire Health Plan (IEHP) members with chronic and complex health conditions have additional support in their corner, thanks to the health plan’s recent addition of 49 Community Health Worker (CHW) program graduates. With more than 100 trained to date, these health workers support comprehensive care management for members with chronic conditions who are enrolled in the plan’s Health Homes Program

These frontline public health workers—serving as liaisons between health plans, social services, and the community—undergo nine weeks of intensive training at San Manuel Gateway College-Loma Linda University. Training curriculum covers topics such as motivational interviewing, trauma-informed care, medication review, assessment, and linking to community resources.

While this initiative began before the COVID-19 pandemic, IEHP and the University worked to ensure training could continue, adhering to social distancing regulations and taking advantage of distance learning opportunities.

“COVID-19 refocused our efforts,” said Dr. Elise Pomerance, Senior Medical Director of Practice Transformation at IEHP. “Putting CHW training on pause was not an option, especially with the new obstacles this pandemic presents. Our members with chronic conditions struggle to navigate their way to the health and wellness they deserve,” she added. “And this incredibly trained and supportive workforce is well-equipped to handle that need and to add additional support to our Health Homes Care Teams.”

To provide complex care for members experiencing chronic physical, mental health, and substance abuse conditions, IEHP’s Health Homes Program currently has 53 Health Homes Care Teams. These teams, located in geographical regions heavily populated with Health Homes eligible members, include a registered nurse care manager, behavioral health care manager, care coordinator, and a CHW, creating an integrated, multidisciplinary approach to whole person care. 

“Our CHWs have really become a critical part of the Health Homes Program work we do at IEHP,” said Bev Ching, Manager of Practice Transformation at IEHP. “Removing as many barriers and obstacles as possible, our CHWs enhance our members’ engagement and connectivity to the resources they need to improve their overall health and wellness.”

IEHP plans to expand the reach and impact of the Health Homes program by continuing to train additional CHWs. Click here to learn more and access a complete report on the first year of IEHP’s Health Homes Program’s.

CHW Photo_bright

After nine weeks of intensive training, CHWs serve as liaisons between health plans, social services, and the community. Photo Credit: Barnstorm Digital

09
September
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
September 14, 2020

Time of Meeting:
9:00 AM

Click here to join by WebEx 

Join by Phone: (866) 499-4146
Access code: 133 027 5747

The Inland Empire Health Plan is continuing to hold Governing Board meetings to conduct essential business. Pursuant to the Governor’s Executive Order, members of the Governing Board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may observe and participate electronically in the meetings. As a result of the Executive Order to stay home, in person participation at Governing Board meetings will not be allowed at this point in time. 

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

Public Comment:

Public Comment may be submitted via recorded voice message, email, or during the Public Comment section of the Agenda.

Voice recorded public comment: To submit public comment via recorded message, please call 909-296-3584 by 5pm Friday, May 8, 2020. State your name and the item number(s) on which you wish to speak. The recordings will be limited to two minutes. These comments may be played at the appropriate time during the board meeting.

Email public comment: To submit an emailed public comment to the Governing Board please email PublicComment@IEHP.org and provide your name, the number(s) on which you wish to speak, and your comment. These comments will be emailed to all Board members.

27
August
2020

New Program Helps Seniors and Residents with Disabilities Bridge Technical Divide

To help ensure access for seniors and persons with disabilities to resources and communication through digital technology, Inland Empire Health Plan (IEHP) has awarded Rolling Start Inc., a non-profit organization serving people with disabilities, with a $5,000 sponsorship to support its new Digital Access Pilot Program. In addition to the sponsorship, IEHP will encourage interested employees to volunteer for the program, launching September 1.

Aiming to reduce the digital divide and social isolation experienced by seniors and persons with disabilities in the face of COVID-19, Rolling Start Inc.’s Digital Access Pilot Program will provide eligible individuals who have restricted or no internet access with paid access for up to three months, a Chromebook and instructional courses.

Program participants will be required to complete all instructional courses within a designated time to keep their devices. IEHP team members will use this training as a tool to teach program participants how to navigate social media websites, access telehealth benefits, and how to use the tool to improve communication with their medical providers.  

“While we are in the early stages of this program development, we have purchased 50 Chrome Books and have identified 30 qualified individuals who could benefit from a program like this,” said Lisa Hayes, executive director of Rolling Start Inc. “With IEHP’s partnership, we hope to connect with even more individuals and work to empower individuals to access what they need, when they need it from the convenience and safety of their personal digital device.”

To date, Rolling Start Inc. is one of 27 Independent Living Centers in California that are specifically designed to assist people of all disabilities and ages by offering an array of services that include: program referral, assistive technology, advocacy and other services. After recently receiving a grant from the San Bernardino County Department of Aging, Rolling Start Inc. will become an Aging Disabled Resource center, providing additional services to seniors in San Bernardino County.

“Partnering with Rolling Start in this way will allow us to further develop a program referral process through our Connect IE Platform,” said Carmen Ramirez, IEHP’s disability program manager. “This will allow IEHP and other organizations to refer eligible individuals to this innovative program and get them connected. Research and experience tell us that seniors and people with disabilities experience disproportionate rates of social isolation when compared to other populations, this project aims to significantly reduce rates of social isolation.”

To learn more about Rolling Start Inc., visit RollingStart.com

senior-couple-using-laptop-in-living-room-M4QC93L

20
August
2020

Local Universities Receive $8M in Medical Scholarship Funds

Fifty students in the Inland Empire will receive medical school scholarships this academic year thanks to the Healthcare Scholarship Fund (HSF) from Inland Empire Health Plan (IEHP).

In an effort to address the physician shortage in the Inland Empire, IEHP has awarded $8 million in funding to three local universities and programs, including Loma Linda University School of Medicine, University of California Riverside, and the California University for Science & Medicine (CUSM).

This funding will allow each institution to independently manage scholarship applications and distribute funds directly to students. While the application process varies between institutions, IEHP requires a commitment from scholarship recipients to practice and serve in the Inland Empire for 5 years after graduation.

“We hope these scholarships will not only encourage and incentivize local students to reach their dreams of becoming doctors, but to stay and practice medicine in the Inland Empire as well,” said Jarrod McNaughton, IEHP Chief Executive Officer. “We’d like to be the bridge between dreams and action for students who dedicate their hearts to the field of medicine and do all we can as a health plan to provide students with a supportive network of healthcare professionals.”

According to the California Health Care Foundation, the Inland Empire has one of the lowest ratios of Primary Care Physicians (PCPs) and specialty physicians per 100,000 people in California. “Removing the barrier of debt for these students allows for increased dedication to the field and a way for us to work together to address the physician shortage in our two counties,” said McNaughton.

"I am grateful to IEHP for engaging with us to continue to expand access to care and healthcare provider options for our region,” said Dr. Tamara Thomas, Loma Linda University School of Medicine Dean. “By removing financial barriers, the Inland Empire Community Service Awards will make it possible for more of our students to follow their dream to serve the medical needs of our underserved communities."

18
August
2020

Riverside City Murals Honor Local Influencers

Strolling through Downtown Riverside, you can’t miss Inland Empire Health Plan’s (IEHP) vice president of strategy, Thomas Pham, along with nine other Riverside Influencers on a new series of murals painted on August 8.

Organized by Arts for IE—a regional arts committee made up of the Riverside Arts Council, Arts Connection and Music Changing Lives—the mural series is a grassroots effort to enhance the walls of downtown streets with messages of hope, peace and inspiration.

A longtime Riverside resident, Pham’s 20+ years of service to the Inland Empire at IEHP led to his nomination and selection. From his role as the senior director of marketing and product to his recent promotion to vice president of strategy, Pham has contributed to both the creative and innovative elements that enhance the health and wellness of the 1.3 million Inland Empire residents IEHP serves.

“It’s an honor to be recognized in this way with so many other incredible influencers,” said Pham, a 12-year resident of Riverside. “I’m grateful my work with IEHP has allowed me to aid in both local and regional efforts to enhance health care access to both my neighbors and residents beyond Riverside County.”

In addition to Pham, mural influencers include Dr. Deborah Deas, Ninfa Delgado, Woodie Rucker Hughes, Gabriel Maldonado, Charles Bibbs, Dell Roberts, Nick Tavaglione, Sr., and Monica Hunter. The mural was designed and created by artists Ronald DelCid, Cosme Cordova, Darren Villegas, Lecila Victorin, Mariah Green, and Jesus Castaneda, and Riverside community volunteers assisted in bringing their vision to fruition.

“Community is what brings IEHP to life,” said Jarrod McNaughton, IEHP chief executive officer. “We are so thankful to have dedicated team members like Thomas who are incredibly committed to our mission and the communities we serve. At IEHP, we know our work begins at home, and we’re thankful for the opportunity to serve our neighbors and make our communities a better place.”


 

Organized by Arts for IE—a regional arts committee made up of the Riverside Arts Council, Arts Connection and Music Changing Lives—the mural series is a grassroots effort to enhance the walls of downtown streets with messages of hope, peace and inspiration.

13
August
2020

Victorville Civil Rights Essay Contest

To honor and recognize the achievements of individuals who have made contributions to advancing the civil rights of all people, Inland Empire Health Plan (IEHP) has provided a $1,750 sponsorship to support the City of Victorville’s 6th Annual Civil Rights Essay Contest for local elementary students.

The annual contest, kicking off this month, invites 5th and 6th grade students to write an essay about an American Civil Rights Leader and why he or she should be honored within Victorville’s Civil Rights Memorial. Based on the winning essay, a bronze plaque for the civil rights honoree will be added to the city’s memorial and will include an excerpt from the student’s essay.

The current memorial recognizes a diverse group of leaders including:  Dr. Martin Luther King Jr., Asa Philip Randolph, Frederick Douglas, Cesar Chavez, Harriet Tubman, and Lucy Burns.

Essays will be read by the City of Victorville Community Service Advisory Committee, who will evaluate submissions based on content, expression, research, and originality.

In years past, the City of Victorville has hosted a recognition ceremony to honor the civil rights leader and the student at the city’s memorial on Martin Luther King Jr. Day. This year’s ceremony is currently scheduled for MLK Day 2021, pending COVID-19 restrictions.

“Our Civil Rights Essay contest is one of my favorite annual events,” said Victorville Mayor, Gloria Garcia. “With IEHP’s sponsorship, we’re able to continue our tradition of bringing families, students, and community leaders together to honor the work and courage of incredible civil rights leaders. While we may face obstacles and challenges due to COVID-19, this will not stop us from encouraging local youth to learn about those who have made a difference in our world.”

The City of Victorville has sent invitations to elementary schools within the City inviting students to submit entries through Sept. 2, and the winning essay will be announced in October.  For more information, visit  VictorvilleCA.gov/CivilRightsMemorial.

“We are so honored to be a part of something so thoughtful and inspiring,” said LuAnna Jáuregui, IEHP’s manager of community partnerships. “We are grateful that we have great cities in our region, like the City of Victorville, who take time to connect with students to honor the work of those who have truly made a difference in this world.” 
 

From left to right: Mayor Gloria Garcia, City of Victorville; Superintendent Jan Gonzalez, Victor Elementary School District (VESD); and Hannah Reynolds, 2017 Victorville Civil Rights Essay Contest winner.

11
August
2020

Local Initiative Houses 164 Inland Empire Residents

Inland Empire Health Plan (IEHP) is addressing the homeless crisis one member at a time. In the first year of their Housing Initiative, IEHP housed 164 homeless members who have chronic health conditions and are high utilizers of health services. The innovative program also assigns members to case managers who provide benefit education and preventative health support. 

“We know housing is the cornerstone of better physical and mental health,” said Dr. Karen Hansberger, IEHP chief medical officer. “Due to the complex medical conditions of these members, it was critical to pair rental assistance with intensive case management. In doing so, we’re able to guide members step-by-step through the medical system, teaching them how to get the right care at the right time. With the security of a home and case management support, our members will be able to lead happier, healthier lives.”

Noting the success of the Housing Initiative’s ability to identify and enroll the plan’s most vulnerable members, the nonprofit RAND Corporation (RAND) recently published a peer-reviewed report based on participant experience prior to housing program entry. RAND analyses found the participants suffered from an average of 17 chronic and acute health conditions, generating a median healthcare expense of $70,447 per patient per year—almost 20 times the cost of an average IEHP member.  

Participants were highly likely to use ambulance services and inpatient general hospital care in the year prior to their enrollment. “We don’t want our members health to decline to the point of needing these services,” said Dr. Hansberger. “The program’s case management feature provides members with preventative care, ensuring the stability of their health and reducing the need for emergency or inpatient services.”  

Using findings as a baseline, RAND will examine the evolution of service utilization, health outcomes and costs of program members in the coming months.

“Permanent supportive housing is the right thing to do,” said Jarrod McNaughton, IEHP chief executive officer. “As a health plan, we are incredibly committed to supporting those most vulnerable in our communities and are grateful to the Department of Health Care Services and our federal system for allowing us to take innovative steps in addressing homelessness in our own backyard. We hope this initiative will help our members truly thrive and that the shared information will empower others to take action in their own communities.”  
 

Roger on the Couch_HealthHomes

10
August
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
August 10, 2020

Time of Meeting:
9:00 AM

Click here to join by WebEx

Event Number: 133 967 0462

Join by Phone: (866) 499-4146
Access code: 133 9670462

The Inland Empire Health Plan is continuing to hold Governing Board meetings to conduct essential business. Pursuant to the Governor’s Executive Order, members of the Governing Board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may observe and participate electronically in the meetings. As a result of the Executive Order to stay home, in person participation at Governing Board meetings will not be allowed at this point in time. 

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

Public Comment:

Public Comment may be submitted via recorded voice message, email, or during the Public Comment section of the Agenda.

Voice recorded public comment: To submit public comment via recorded message, please call 909-296-3584 by 5pm Friday, May 8, 2020. State your name and the item number(s) on which you wish to speak. The recordings will be limited to two minutes. These comments may be played at the appropriate time during the board meeting.

Email public comment: To submit an emailed public comment to the Governing Board please email PublicComment@IEHP.org and provide your name, the number(s) on which you wish to speak, and your comment. These comments will be emailed to all Board members.

04
August
2020

Local Students to Receive Free Backpacks and School Supplies

Supporting students’ return to school this fall, Inland Empire Plan (IEHP) and community partner, Young Visionaries, will host two “Pull Up and Pick Up” events, providing backpacks and essential school supplies to children and families who have RSVP’d online. The events will take place at IEHP’s Community Resource Center (CRC) in Victorville on Friday, August 7, and at the plan’s CRC in Riverside on Friday, August 21.

While most students in Riverside and San Bernardino counties will begin school virtually this year, child psychiatrist Dr. Gayani DeSilva, IEHP’s behavioral health director, stresses the importance of normalcy that a backpack provides. “Having a backpack, especially during these uncertain times, gives children a sense of regularity,” Dr. DeSilva said. “It’s a familiar place to hold their unique story and to give importance to this new year of learning and development.”

With one in five American children living in poverty, IEHP recognizes the need to help in other ways. In addition to backpacks and school supplies, items such as food, housewares, shoes, and hygiene products will also be offered at these events.

“Within two hours of Victorville’s registration opening, we reached capacity at 850 RSVP’s,” said Delia Orosco, Manager of IEHP’s CRC in Victorville. “We expect to have the same turnout for our upcoming Riverside event, knowing the need for these resources is only increasing.”

Further addressing food insecurity in the community, IEHP has also continued to organize food and dairy distributions through their resource centers and supports local food banks and pantries with distribution efforts. To learn more about these events, visit IEHP on Facebook and check out the Riverside, San Bernardino and Victorville CRC Facebook pages.

“This is an incredibly tough time for everyone,” said Orosco. “With so many out of work as we continue to fight the spread of COVID-19, we want to do all we can to help families keep food on the table and provide supplies for the upcoming school year. By collaborating with our partners and continuing to stay resilient, we can do just that.”

24
July
2020

Frontline Healthcare Worker Builds Hope Through Music

Tad Worku, musician and emergency/trauma nurse at Loma Linda University Medical Center, writes music to offer hope to those impacted by the COVID-19 pandemic. Worku recently sat down with Jarrod McNaughton, chief executive officer of Inland Empire Health Plan (IEHP), to discuss the healing nature of music and the impact of the pandemic from his perspective on the front lines.
 
Worku, a son of Ethiopian immigrants, is no stranger to music or medicine. He has toured and performed with Grammy Award-winning musicians and producers who created hits for Beyoncé, Jennifer Hudson and more.

McNaughton, who has led IEHP since 2019, actively promotes a strong working relationship with IEHP providers and the communities they serve. “Tad has such an interesting story about the unique blend of professional provider and musician, which he credits as the purpose behind his passions,” McNaughton said. “His story is one of hope, perseverance and faith, and is a shining example of how IEHP providers make a difference and improve lives of people in our community.” 
 
In this time of anxiety and uncertainty, Worku hopes people will find encouragement and strength in his music. “My initial goal was to provide music to healthcare workers with their unique perspective in mind,” he says. “Now, with everything happening in the world, I know these songs can be a bright spot during a dark time.”

Worku’s intimate knowledge of healthcare, time he’s spent with those in the worst of their suffering, and his love of bringing people together to support one another all contribute to his work as a musician.

In his recent song “Love Remains,” Worku describes the strength needed to overcome adversity during difficult times. “I had no idea how applicable the music would be to what the world would be facing just months after I wrote the song,” he said. “Music became part of my healing process when facing tragedies, and it’s incredible to see it touch so many others in this time of crisis.”
 
COVID-19 has affected Worku in more ways than one. Professionally, the shuttering of local venues has required him to cancel his tour, and while he misses performing on stage, he is currently focusing on his role as an ER nurse and musician to make a difference.
 
“When I started writing music again, I wanted it to bring hope to those in need. It feels like my experiences in the ER has uniquely prepared me for this uncertain time,” said Worku. 
 
The pandemic has also presented Worku with a newfound appreciation for his work as a musician. “It's humbling to realize the power of music in times like these,” he says. “Until we can be close to each other again, I’m hopeful my music will bring a little light and love into this situation.”
 
To hear Worku’s latest album, Love Is All, visit tadworku.com/.

About Tad Worku Band

Tad Worku’s original compositions defy genre categorization, incorporating elements of many different musical styles. His songs incorporate strong Christian themes, exploring Worku’s personal journey to find meaning and purpose both in his musical career and his service to the community. For videos, songs and more on Worku, please visit TadWorku.com.

Worku’s music comes from the perspective of someone who sees hope through the suffering.

20
July
2020

IEHP's PPE Donations Continue to Make an Impact

In response to the personal protective equipment (PPE) shortage, Inland Empire Health Plan (IEHP) secured, packaged, and coordinated donations of more than 2.4 million units of PPE during the COVID-19 pandemic. The endeavor took over three months of planning and led to the distribution of PPE to 15 local agencies.  

“IEHP’s latest contribution in June made a huge impact, allowing physicians to re-open their offices and ensure the health and safety of their patients, their staff and themselves,” said Dolores Green, Riverside County Medical Association (RCMA) Executive Director. “We have packaged the latest IEHP contribution into bundled packages and are distributing to over 200 small-medium practices equaling about 500 RCMA, IEHP and non-RCMA/IEHP doctors.”

To ensure local physician practices continue to have the necessary equipment to serve the community, RCMA, San Bernardino County Medical Society (SBCMS), and the California Office of Emergency Services will host Free PPE Drive-Thru events in the coming weeks for Riverside and San Bernardino County physicians. 

State-provided PPE will include N95 masks, surgical masks, shields, gowns, and gloves. To receive a free supply of PPE, physicians must register and apply at http://www.cmapperelief.org/ by July 21, 2020.

“During the challenges of COVID-19, we’ve worked hard to secure and organize PPE distributions for our physicians,” said Alison Elsner, SBCMS Executive Director. “We are also thrilled to be organizing and hosting two drive-thru events in the coming weeks. Without the foresight, passion, and influence of IEHP from the beginning, many of our physicians would not have been able to remain in practice.”

While IEHP’s PPE Distribution Program has come to an end, the health plan is both honored and thankful to have been a part of so many agencies and community efforts to support the community during the pandemic.

“It has been an incredible journey for IEHP to be able to support our frontline healthcare teams during this trying time,” said IEHP CEO Jarrod McNaughton. “As a health plan, we hope these resources have been helpful and commend those who have been inspired and continue to lend a helping hand to support the health and wellness of our communities.”

 

IEHP secured, packaged, and coordinated donations of more than 2.4 million units of PPE during the COVID-19 pandemic. 

14
July
2020

Texting Program Supports Local Residents During Shelter in Place Order

More than 94,000 Inland Empire Health Plan (IEHP) members found support during COVID through an unlikely source: texting.

IEHP’s Social Isolation Texting Program helped seniors and members with disabilities establish routines, remain emotionally connected with friends, and foster healthy habits while staying home.

Using a two-way SMS (text message) system, the program engaged members through a series of texts based on the member interaction and preferences. Some members took to the program platform to share their thoughts, “It’s nice that you are persistent and messaging people, so we know someone out there cares. It is stressful to have to go through COVID, especially for people with health issues, like me.”

The 45-day program included messages focused on staying connected with friends and family, remaining active, finding new hobbies, and provided links to a variety of resources to support these strategies.

“We know loneliness is linked to increased risks in stroke, coronary heart disease, anxiety, stress and depression,” said Amrita Rai, IEHP’s Clinical Director of Behavioral Health. “To combat those impacts, we really wanted to help our vulnerable populations maintain a strong sense of purpose and an opportunity to remain connected to that purpose.”

IEHP members in the program set message frequency and engaged at their own pace. In addition to activity and connection support, members received information links for food, unemployment resources and online courses—most of which were available at no cost.

“Social isolation continues to be a strategic tactic in fighting the spread of COVID-19,” said Rai. “This program was a necessary pivot to keep in touch with our most vulnerable members to ensure connectivity and to let our members know they are not alone.”

Photo for release_Social Isolation

IEHP’s Social Isolation Texting Program helped members establish routines, remain emotionally connected with friends, and foster healthy habits while staying home.

26
June
2020

2.4M PPE Units Donated to Inland Empire by IEHP

Inland Empire Health Plan (IEHP) has provided more than 2.4 million units of personal protective equipment (PPE) to Inland Empire government agencies, medical societies, associations, and hospitals during the COVID-19 pandemic.

Organizations receiving these donations include:

  • Allstar Health Providers
  • Arrowhead Regional Medical Center
  • Community Health Association of Inland Southern Region
  • Dignity Health
  • Hemet Global Medical Center
  • Illumination Foundation
  • Inland Empire Autism Center
  • Loma Linda University Health

 

  • Martha’s Village and Kitchen
  • Riverside County Medical Association
  • Riverside Department of Public Health and Emergency Operation Center
  • Riverside University Health System
  • SAC Health System
  • San Bernardino County Department of Public Health and Emergency Operation Center
  • San Bernardino County Medical Society

“IEHP’s compassion becomes a reality every time our healthcare providers don personal protective equipment or when a caregiver reaches for available hand sanitizer and gloves. IEHP’s gift has provided safety and protection,” said Loma Linda University Health President Dr. Richard Hart, “and that has helped our COVID-19 clinical care teams continue to make a difference.”

To date, the plan has provided over 1.9 million disposable masks, 145,000 N95/KN95 respiratory masks, 80,000 surgical gowns, 130,000 isolation gowns, 43,000 boxes of gloves, 150,000 containers of sanitizing wipes and 48,000 wipe refills.

“This important initiative was a culmination of many moving parts determined to get critical medical supplies to our frontline healthcare partners in the Inland Region,” said IEHP Director of Business Continuity Philip Lo. “Our CEO’s keen insight, extraordinary leadership, and courageous determination was what really gave us the path forward and got us to the finish line quickly. It was a huge team effort and something I have truly been honored to be a part of.”

Distributions and deliveries took place weekly to provide health agencies with a steady and consistent flow of needed PPE.

“Fighting COVID-19 is a collaborative effort,” said IEHP Chief Executive Officer Jarrod McNaughton. “Putting PPE in the hands of those who support the health and wellness of our members and communities, throughout this pandemic is just one of the ways IEHP offered support to our partners during this time. It’s so much more than the right thing to do, it’s the necessary thing to do.”

ARMC Team with Boxes (002)

25
June
2020

IEHP Reaches Out to Most Vulnerable During COVID-19

Nearly 55,000 live calls have been made to more than 29,000 Inland Empire Health Plan (IEHP) members, as the plan continues to support its most vulnerable members during the COVID-19 pandemic. Spearheaded by the plan’s Behavioral Health & Care Management Team, 15 IEHP departments took to the phones to personally check-in with members, share CDC guidelines, provide pharmacy information, and offer support and resources.

In compliance with the California Department of Managed Health Care (DMHC), IEHP reached out to members who are 65 and older, members with disabilities, and members with chronic conditions. While IEHP’s membership spans both Riverside and San Bernardino County, call volumes were highest in the cities of Riverside and Yucaipa.

“During the call, if a member reports needing assistance with basic needs such as food, we provide them with resources made available through our Community Health Department as well as other community resources,” said IEHP Director of Integrated Care, Shelly LaMaster. “When members need care coordination assistance for medical and/or behavioral health, they are connected with the appropriate IEHP team.”

To ensure the members at risk were reached during this critical time, IEHP’s Behavioral Health & Care Management Team combined efforts with team members from other departments, including Community Health, Facilities, Finance, Health Navigators and more.

“It was never a question of whether additional departments were willing to assist,” said Behavioral Health Clinical Director Amrita Rai. “IEHP’s team members will do whatever it takes to support our members, regardless of their job title. It’s who we are and it’s who IEHP is as a health plan.”

Due to the high volume of members, more than 623,192 pre-recorded calls were made, contacting 92,232 additional members. Similar to live calls, pre-recorded calls shared CDC recommendations, pharmacy information and provided resources to address food insecurity and other obstacles members could be facing.

IEHP will continue this effort until all members within the criteria are contacted.

“Now more than ever, a simple check-in can make all the difference,” said Dr. Karen Hansberger, IEHP Chief Medical Officer. “By contacting our most vulnerable members directly, we’re able to bridge any gaps in care they may be experiencing and can connect them to needed resources and services like food or housing assistance. IEHP is committed to whole person health and wellness, and actively helping our members meet their social needs is a critical element of that commitment.”

 

Gentleman on phone photo

 

24
June
2020

Local LGBTQ+ Organization Receives $2,500 Sponsorship

Inland Empire Health Plan (IEHP) donated $2,500 to Free Mom Hugs Inland Empire, helping support affirmations and celebrations of the LGBTQ+ community during pride month and ensure these activities continue throughout the year. This sponsorship is in addition to IEHP’s recent statement reaffirming support of protections for gender identity and sexual orientation.

Free Mom Hugs is a registered non-profit organization composed of parents and allies of the LGBTQ+ community. They utilize donations, volunteer support and active chapters in 48 states to educate and encourage families, church leaders and civil leaders to embrace and support the LGBTQ+ community.

“Free Mom Hugs Inland Empire Chapter is so grateful to IEHP's donation,” said Desiree Menjivar, Free Mom Hugs Inland Empire Chapter Lead. “2020 was the year to go ‘Beyond the Hug,’” she added. “Due to events being cancelled to keep us all healthy and safe, we had to reinvent ourselves to keep up. We look forward to partnering with IEHP to spread love and support in our community, when and where we can.”

Focusing on inclusivity and the needs of LGBTQ+ young adults, Free Mom Hugs Inland Empire will join IEHP in supporting Host Homes Program events this summer. Host Homes Program is a national initiative that provides supportive, short-term housing for young adults (ages 18-24) who are experiencing housing instability.

“Our mission to deliver quality, safe and accessible health care has and will always be the driving force behind everything we do,” said IEHP Chief Executive Officer, Jarrod McNaughton. “This includes respecting the dignity of the people we serve and ensuring all members, including those who are part of the LGBTQ+ community, have the support and resources they need to be healthy and well. Partnering with organizations like Free Mom Hugs allows us to actively contribute to that cause.”

Free Mom Hugs

Members of the Free Mom Hugs Inland Empire Chapter 

17
June
2020

Statement on Discrimination Protections for Gender Identity and Sexual Orientation

Inland Empire Health Plan (IEHP) reaffirms its support of discrimination protections for gender identity and sexual orientation.

Despite the U.S. Department of Health and Human Services publishing a final rule on June 12 removing such protections under the Affordable Care Act, IEHP remains committed to maintaining access to gender health care benefits for Members who identify as transgender or gender diverse.

We will continue to protect the rights of all of our Members, regardless of their gender identity or sexual orientation. Not only is it the right thing to do, it is state law.

According to California law, “No person may—on the basis of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, or sexual orientation—be unlawfully denied full and equal access to the benefits of, or be unlawfully subjected to discrimination under, any program or activity that is conducted, operated, administered or funded by the State. This includes, but is not limited to, the Medi-Cal program.”

Likewise, the Department of Managed Health Care mandates that California-licensed health plans must continue to comply with California’s requirements to provide enrollees with notice of the availability of free language assistance services in English and the top 15 languages spoken by Limited English Proficiency individuals in California.

IEHP’s mission to deliver quality, safe and accessible health care has been and will always be the driving force behind everything we do. This includes respecting the dignity of the people we serve and ensuring equal medical care for Members who are part of the LGBTQ+ community.

Thank you for your continued support,

Sincerely,

Jarrod McNaughton, MBA, FACHE
Chief Executive Officer

16
June
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
July 13, 2020

Time of Meeting:
9:00 AM

Click here to join by WebEx

Event Number: 133 206 1708

Join by Phone: (866) 499-4146
Access code: 133 206 1708

The Inland Empire Health Plan is continuing to hold Governing Board meetings to conduct essential business. Pursuant to the Governor’s Executive Order, members of the Governing Board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may observe and participate electronically in the meetings. As a result of the Executive Order to stay home, in person participation at Governing Board meetings will not be allowed at this point in time. 

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

Public Comment:

Public Comment may be submitted via recorded voice message, email, or during the Public Comment section of the Agenda.

Voice recorded public comment: To submit public comment via recorded message, please call 909-296-3584 by 5pm Friday, May 8, 2020. State your name and the item number(s) on which you wish to speak. The recordings will be limited to two minutes. These comments may be played at the appropriate time during the board meeting.

Email public comment: To submit an emailed public comment to the Governing Board please email PublicComment@IEHP.org and provide your name, the number(s) on which you wish to speak, and your comment. These comments will be emailed to all Board members.

15
June
2020

A Statement From Our CEO

As the health plan with the heart, IEHP has always been committed to ensuring all of our Team Members, Members, Providers, and Community are treated equally with compassion and respect. Now, more than ever, we need to ensure that commitment translates into meaningful action.

That starts by speaking out against injustice, racism and hate. So, I will get the ball rolling:

IEHP adamantly condemns anti-Black discrimination and violence against Black men and women.

To some of you, this may be a given. To others, this may be a surprise. That’s why we can’t afford to not take a stand as an organization when it comes to racism or be worried about having discussions that might make people uncomfortable. IEHP is an advocate for public health, and racism is a public health crisis.

But before we begin to ask how we can make a difference on the outside, we first need to take a look on the inside. We must start these conversations within our own circles of influence.

In fact, I recently sent a message to nearly 2,500 of our community partners to voice my call for a change. The senseless killings of Ahmaud Arbery, Breonna Taylor, George Floyd and Rayshard Brooks, to name just a few, must stop if we are ever to see healing and hope in our land. Click here to read my message.

Rest assured, this is an issue that IEHP will continue to focus on even after the protests come to an end and the headlines have gone away. Helping people lift the burden of their suffering – whether it’s physical, emotional, social, or mental – will be ingrained into our culture and our soon-to-be unveiled new Mission, Vision and Values. 

IEHP is dedicated to promoting equality and showing others compassion every day. And we promise to speak out and stand up against racism whenever and wherever we see it.

Thank you for your continued support,

Sincerely,

Jarrod McNaughton, MBA, FACHE
Chief Executive Officer

08
June
2020

IEHP Members Thrive in New Health Homes Program

More than 9,000 Inland Empire Health Plan (IEHP) members are thriving thanks to the plan’s newly-established Health Homes Program (Health Homes). Launched in 2019 to provide complex care for Inland Empire residents, Health Homes delivers broad-based care to those experiencing chronic physical, mental health, and substance use conditions.

Since implementation, Health Homes members have seen overwhelmingly positive clinical health outcomes related to blood pressure, diabetes and depression. Care teams have also proven to be an invaluable resource during COVID-19, providing at-risk members with immediate care assessments, telehealth consultations, connections to food, behavioral health services and more.

“Health Homes shows how dedicated, multidisciplinary care teams providing personalized and holistic care in the community can move the needle forward on outcomes for vulnerable populations,” said IEHP Senior Medical Director Dr. Elise Pomerance.

Administered in partnership with California’s Department of Health Care Services (DHCS), IEHP’s Health Homes program supports nearly 50% of the state’s Health Homes enrolled residents, providing integrated care management for Medi-Cal members with complex needs. The program delivers individualized, whole-person care facilitated by an integrated care team that works closely with the member’s Primary Care Physician.

One of the early successes of Health Homes is the improvement of clinical outcomes for blood pressure, diabetes, and depression. “We also found a statistically significant decrease in emergency department visits and an increase in primary care physician visits, indicating better connection to health resources for the members,” said Dr. Pomerance, “which is very encouraging this early in a new program.”

To help members gain access to resources, the Health Homes care team identifies members who have need and are eligible. This team includes a Registered Nurse, a Behavioral Health Provider, a Care Coordinator and a Community Health Worker.

 “I used to cry a lot about things not getting done and not getting any help. My case managers said, ‘we’ll help’ and they did,” said Sharron, a Health Homes member since 2019. “Now, I have a large team helping me. My care team helped me get back to being a more positive person and gave me confidence to take charge of my care.”  

Health Homes care teams utilize IEHP’s real-time data to identify which eligible Health Homes members are hospitalized and initiate enrollment into the program during a hospital visit (prior to COVID-19 restrictions). In addition, care teams identify and enroll members through routine in-clinic interactions with members and providers.

 “We believe in Health Homes,” said Dr. Pomerance. “We will continue to support our provider and member community by advocating for services that embody and promote IEHP’s commitment to person-centered, population health, and measurement-based care practices to improve health outcomes in our community.”

Click here to learn more about Health Homes. 

Branded Graphic

05
June
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
June 8, 2020

Time of Meeting:
9:00 AM

Join by WebEx:

Click here.

Event number: 133 089 4349

Join by Phone: 
(866) 499-4146

Access code: 133 089 4349

The Inland Empire Health Plan is continuing to hold Governing Board meetings to conduct essential business. Pursuant to the Governor’s Executive Order, members of the Governing Board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may observe and participate electronically in the meetings. As a result of the Executive Order to stay home, in person participation at Governing Board meetings will not be allowed at this point in time. 

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

Public Comment:

Public Comment may be submitted via recorded voice message, email, or during the Public Comment section of the Agenda.

Voice recorded public comment: To submit public comment via recorded message, please call 909-296-3584 by 5pm Friday, May 8, 2020. State your name and the item number(s) on which you wish to speak. The recordings will be limited to two minutes. These comments may be played at the appropriate time during the board meeting.

Email public comment: To submit an emailed public comment to the Governing Board please email PublicComment@IEHP.org and provide your name, the number(s) on which you wish to speak, and your comment. These comments will be emailed to all Board members.

21
May
2020

Community Organizations Receive $33,000 from Technology Grant

Inland Empire Health Plan (IEHP) awarded $33,000 to 22 local organizations through their Connect IE Technology Grant. This grant helps Connect IE partners expand their technological capabilities through online services during COVID-19.

“COVID-19 is one more stressor added on top of our clients existing challenges,” said Aaron Scullin, executive director of Rim Family Services, Inc. “It has made the delivery of our services even more vital.  Through the generous grant, [we are] now able to purchase needed telehealth equipment and software which will help us meet the growing need.”

Receiving $1,500 each, grant recipients also support 211 San Bernardino County, 211 Riverside County and Coachella Valley Health Information Place. These organizations include:

  • AIDS Assistance Program
  • Axis Foundation
  • Boys & Girls Club Redlands
  • Community Health Systems, Inc.
  • Desert AIDS Project
  • Desert Cancer Foundation
  • Family Assistance Program
  • Feeding America Riverside & San Bernardino (FARB)
  • Heartbeat at 22 (DBA Mama’s House)
  • Jewish Family Services of the Desert
  • Martha’s Village and Kitchen
  • NPHS, Inc.
  • Operation New Hope
  • Option House
  • PARKTREE Community Clinics
  • Planned Parenthood
  • Project Access
  • Rim Family Services, Inc.
  • Rolling Start Inc.
  • Samaritan Counseling Center
  • The LGBTQ Center of Palm Springs
  • Young Visionaries Youth Leadership
    Academy

“This grant helps provide mental & behavioral health services via telehealth,” said Doug McKown, executive director of Samaritan Counseling Center. “Now more than ever, our clients need the psychological & educational services our caring staff provide. We are grateful to Connect IE for helping us facilitate healing and hope to those in need.”

To be eligible for the sponsorship, organizations were required to be located in either Riverside or San Bernardino counties, provide multidisciplinary health and human services, and be active users on the community resource search platform, Connect IE. 

“During this crisis, community needs for support and resources grew exponentially,” said Dr. Gabriel Uribe, IEHP community health director. “We had to step in and offer support so that organizations could transition and operate in new ways to continue to bridge gaps related to social determinants of health.”

 

Family Assistance Program FAP

Family Assistance Program in the Inland Empire is one of the 22 community organizations who received a Connect IE Technology Grant.

20
May
2020

Agency Collaboration Supports Inland Empire Physicians

San Bernardino County Medical Society (SBCMS), Riverside County Medical Association (RCMA) and Inland Empire Health Plan (IEHP) announced details of the agencies’ collaboration to support Inland Empire physicians, ensuring their practices remain intact and can continue to serve the community.

Support includes a multi-level approach including financial, administrative and personal protection equipment (PPE) supplies to physicians. These efforts are in addition to IEHP’s recent announcement to provide financial support to the plan’s contracted hospitals. 

“RCMA began hearing from specialists who were closing their practices, furloughing staff and were unable to cover salaries and overhead,” said Dolores Green, executive director of Riverside County Medical Association. “We approached IEHP to discuss how our local health plan could join efforts to support surgeons and specialists. IEHP immediately stepped up and expressed their desire to help, resulting in a new payment policy. Together by reducing collateral damage to our providers, we can ensure the viability and sustainability of our healthcare system in the Inland Empire.”

IEHP introduced the Physician Specialist Compensation Program to support physicians during COVID-19.  This innovative program compares physician’s average claim payments of 2019 to the current average received during the COVID-19 pandemic. The program pays physicians up to 90% of the difference, enabling practices to remain open and prepared for increasing volumes when COVID-19 sanctions are lifted. 

New guidelines surrounding paid leave and telehealth strategies have added to the changing landscape for physician practices. Identifying a need for support, SBCMS, RCMA and IEHP have organized educational opportunities to help physicians navigate these new guidelines and implement telehealth strategies to support patients.

“On any given day, IEHP is a lifeline for our physicians,” said Alison Elsner, executive director of San Bernardino County Medical Society. “However, during challenges of COVID-19, IEHP has become a vital conduit of support and survival for our physicians and the patient community they serve. Many of our physicians would not have been able to remain in practice without the foresight, passion and influence of IEHP. SBCMS is beyond grateful for the collaboration.”

Coordinating with SBCMS and RCMA, IEHP donated personal protective equipment (PPE) through a series of distributions to each organization for physicians in the Inland Empire. “Physicians, who would otherwise not be able to see patients for what are often life-threatening conditions, are allowed to provide care and access through IEHP's generous and steady donations of PPE," added Elsner.

The medical organizations and IEHP continue to communicate and connect regularly to ensure local physicians have the support and resources they need.

“Our physicians are doing all they can to continue to show up for our communities,” said Jarrod McNaughton, IEHP CEO. “It’s an honor to partner with SBCMS and RCMA to rally around our physicians and serve as reinforcements to the great work they do and have always done for us.”

Physician Support Photo

 

 

18
May
2020

Local Podcast Promotes Mental Health in Community

Inland Empire Health Plan (IEHP) has launched Chat and Chai, a new weekly podcast focusing on mental health.

Hosted by IEHP’s Behavioral Health Medical Director, Gayani DeSilva, and IEHP Clinical Behavioral Health Director, Amrita Rai, the podcast will explore the connection between physical and mental health and provide practical advice and tools for members and the community.

“It is unrealistic to be happy all the time; disappointments are a part of life. The key is to understand what affects you and what doesn’t, and to learn how to deal with what you have control over, what you need help with and what you should let go of,” said DeSilva. “With Chat and Chai, we aim to share these messages with our members and community in ways that resonate with them.”

Chat and Chai’s first episode launched in early May and discussed emotions and loneliness during the COVID-19 pandemic. DeSilva and Rai share relatable insight into what it’s like to grieve what we used to call “normal” and offer tips for connection while feeling withdrawn. 

Future episodes will cover topics such as sleep, parental wellness, nutrition and the brain and teen health through a blend of clinical and practical information. In addition to providing insight on mental health, the podcast will remind listeners that not being OK is OK—and normal.

“There truly is no health without mental health,” said Rai. “Chat and Chai will allow us to unpack that message and illustrate how mental and physical health impact one another. We’re so excited to share that message with members of our community.”

To listen, find Chat and Chai on your favorite podcast platform, including Apple, Google and Spotify Podcasts.

ChatChai

Chat and Chai podcast hosts Dr. Gayani DeSilva and Amrita Rai, LCSW on set at IEHP's digital media studio.

 

07
May
2020

Uninsured Inland Empire Residents Receive 24/7 Access to COVID-19 Medical Advice

Uninsured Inland Empire residents now have access to medical advice 24/7 through the Inland Empire COVID-19 Medline, thanks to a collaboration between Inland Empire Health Plan (IEHP), 211 Riverside and San Bernardino County, Riverside and San Bernardino County Public Health, and Carenet Health.

This free resource is accessible to uninsured residents in Riverside and San Bernardino counties who call 211’s social service line with COVID-19 related health questions. In addition to community resources, 211 can route callers to a health professional, staffed by Carenet Health.

In weeks prior, COVID-19 medical advice was offered to uninsured Inland Empire Residents through 211 on a limited basis. Inland Empire COVID-19 Medline was created to expand upon the original service and to provide a sustainable source of care for the Inland Empire’s uninsured population during this pandemic.

“Regardless of insurance status, residents need access to trusted medical advice so appropriate measures can be taken when they or their family are ill,” said Takashi Wada, IEHP vice president of population health.

While the Inland Empire COVID-19 Medline is for residents who do not have insurance, residents with health insurance are encouraged to contact their insurance nurse advice line with health questions and for resources in their network.

To support uninsured Inland Empire residents through the duration of the COVID-19 pandemic, the line will remain operational through the pandemic.

“Community health is one of IEHP’s largest priorities,” said IEHP Chief Executive Officer Jarrod McNaughton. “Supporting those most vulnerable during this time is a critical element to ensure the health and wellness of our community, as well as the health of the Members we serve.”

Photo for Release 

05
May
2020

IEHP Donates 221,000 PPE Units and Supplies

Inland Empire Health Plan (IEHP) has sourced and donated more than 221,000 units of personal protective equipment (PPE) supplies to local government agencies, medical societies, associations and hospitals in Riverside and San Bernardino counties during the COVID-19 pandemic.

Receiving organizations include:

  • Allstar Health Providers
  • Arrowhead Regional Medical Center
  • Community Health Association of Inland Southern Region
  • Dignity Health
  • Hemet Global Medical Center
  • Illumination Foundation
  • Inland Empire Autism Center
  • Loma Linda University Health
  • Martha’s Village and Kitchen
  • Riverside County Medical Association
  • Riverside Department of Public Health and Emergency Operation Center
  • Riverside University Health System
  • SAC Health System
  • San Bernardino County Department of Public Health and Emergency Operation Center
  • San Bernardino County Medical Society

To date, the plan has provided 53,000 disposable masks, 13,000 N95 masks, 50,000 surgical gowns, 70,000 isolation gowns, 80,000 boxes of gloves and 3,000 containers of sanitizing wipes.

Recipients have been very thankful for the supplies. “Thank you, IEHP, for providing safety and protection,” said Loma Linda University President Richard Hart. “IEHP’s gift for COVID-19 Clinical Care means critical medical supplies are present. Every time our healthcare providers don personal protective equipment—IEHP’s compassion becomes a reality. When a caregiver reaches for available hand sanitizer and gloves—IEHP’s gift makes a difference.” 

IEHP’s Business Continuity and Facilities Teams have worked with receiving organizations to coordinate distributions by low-contact delivery or pick-up options. 

“Supporting our community is part of our mission,” said IEHP Chief Executive Officer Jarrod McNaughton. “It was a necessary pivot to support our providers and community in the way that was needed. We are prepared to continue these efforts and stand with our partners as we fight COVID-19, together.”

IEHP Leadership Team 
IEHP's Leadership team stands proudly before the health plan's first large shipment of PPE to be distributed to frontline providers in the Inland Empire.

05
May
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
May 11, 2020

Time of Meeting:
9:00 AM

Join by WebEx:

https://iehp.webex.com/iehp/j.php?MTID=m26eeec8887f545588b7de07954770773

Meeting number: 280 139 728
Password: 12345

Join by Phone:
(866) 499-4146
Access code: 280 139 728 

 

The Inland Empire Health Plan is continuing to hold Governing Board meetings to conduct essential business. Pursuant to the Governor’s Executive Order, members of the Governing Board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may observe and participate electronically in the meetings. As a result of the Executive Order to stay home, in person participation at Governing Board meetings will not be allowed at this point in time. 

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

27
April
2020

2-1-1 Gives Uninsured Residents Access to Medical Advice

Uninsured Inland Empire residents who call 2-1-1’s social service line with COVID-19 health questions can now be routed to a health professional for medical advice, thanks to a collaboration between Inland Empire Health Plan (IEHP), 2-1-1 San Bernardino and Riverside County, and San Bernardino and Riverside County Public Health

Nurses from IEHP and San Bernardino County Public Health are supporting 2-1-1 callers Monday through Friday, 8 a.m. to 5 p.m., with answers to health questions and advice on how to access medical care related to COVID-19.

While this resource is for Inland Empire residents without health insurance, residents with health insurance are encouraged to contact their insurance nurse advice line with health questions and for resources in their network.   

“Access to trusted medical advice during this time is critical for everyone,” said IEHP’s Chief Medical Officer Dr. Karen Hansberger. “Having your questions and concerns answered by a health professional you can trust, especially during this time of concern, provides residents with peace of mind and that makes a world of difference in feeling better.”

As the Inland Empire communities work together to flatten the curve, IEHP is taking steps to provide long-term support for residents through additional partnerships including implementing a dedicated medical care line. 

“The health of every individual is dependent on the positive health outcomes of our communities,” said IEHP Chief Executive Officer Jarrod McNaughton. “IEHP is committed to supporting the health and well-being of our members and those who are most vulnerable.”

Stethoscope and Phone

20
April
2020

Local Seniors Receive Three Weeks of Food and Supply Deliveries

Local seniors will have grocery and hygiene products delivered to their senior living apartments for the next three weeks, thanks to a collaboration from San Bernardino County, Unidos Por La Musica (UPLM), and Inland Empire Health Plan (IEHP).

Participating California senior living apartments include: Bloomington Grove & Lilian Court Senior Apartment Homes in Bloomington, The Magnolia at 9th Senior Apartments in San Bernardino, and Jeffrey Court Senior Living Apartments in Highland.

“Our goal is to care for those most vulnerable right now,” said IEHP Director of Community Health Gabriel Uribe. “With these partnerships and collaborations, local seniors keep food on the table and have products they need to remain comfortable and healthy.

Starting on April 16 with UPLM’s Bags of Hope Program and data from San Bernardino County, 415 bags of groceries are being delivered each week to seniors across three senior living apartments.

In addition, IEHP will be contributing hygiene products to distribute along with food items. Products include shampoo, toothbrushes, toothpaste, lotion, mouthwash, a limited number of toilet paper, and sanitary supplies.

“For us, it’s always about doing the right thing,” said IEHP Senior Director of Care Integration Jeanna Kendrick. “With like-minded partners, we’re able to do that by offering support to our most vulnerable populations.”

IEHP’s Eva Aparicio and Kevinn Porras gather boxes of hygiene products for distribution to local senior living apartments.

16
April
2020

Local Health System Offers COVID-19 Testing to IEHP Members

SAC Health System in San Bernardino is administering COVID-19 tests to Inland Empire Health Plan (IEHP) members. Members do not need to be a current or former patient of SAC Health System to participate in evaluation and testing.

“Our commitment to screening and testing for COVID-19 is focused on flattening the curve for the Inland Empire during this pandemic, and to serve as a safety net health clinic for our most vulnerable population,” said SAC Health System Director of Operations Shannon Estrada.

IEHP members experiencing symptoms (fever, dry cough and shortness of breath) are encouraged to call (909)-771-2911 to schedule a phone appointment with a health professional, who will determine if COVID-19 testing is necessary.

If testing is needed, members will schedule an appointment for SAC Health System’s drive-thru testing clinic at 250 South G. St., San Bernardino. Testing is by appointment only between 9 a.m. to 4 p.m., Monday through Friday.

After testing, members will receive their results from SAC Health System as soon as they are available, which typically takes three to five days.

“We are so grateful to our friends at SAC Health System,” said IEHP Chief Executive Officer Jarrod McNaughton. “They are one of the first COVID-19 testing sites in the region and their love and compassion for our members is evident in the work they do every day.”

SAC Health System Testing

More than 40 cars lined up at SAC Health System in San Bernardino on Wednesday, April 15 for drive-thru COVID-19 testing.

10
April
2020

Inland Empire Organizations Join Forces During COVID-19 Pandemic

Inland Empire Health Plan (IEHP) has joined forces with local organizations to create several innovative initiatives that include: Coronavirus (COVID-19) testing and lifted pharmacy restrictions for members; personal protective equipment (PPE) and adjusted financial support for health workers; and resource support to the greater community.

This collaboration ensures IEHP’s 1.2 million members and the Inland Empire’s 4.5 million residents have access to essential health and wellness services. The partnership includes Riverside and San Bernardino counties, local medical associations, county hospitals, providers, food banks and other community partners.

IEHP has worked with these partners to support residents who have experienced hardships during this pandemic. These efforts include providing unemployment resources, options for those who need health insurance, and sponsorships and staffing for local food banks.

To support the safety of healthcare workers, IEHP has secured and distributed much-needed PPE to local hospitals and providers. They have also increased financial support for skilled nursing facilities to provide care for COVID-19 patients, when clinically appropriate. Dedicated IEHP webpages for COVID-19 information for providers, members, and community were developed and are updated daily with testing information, changes in county restrictions, and safety information.

IEHP continues to partner with health care providers across the Inland Empire to provide members access to needed services. This effort includes partnership with one of the nation’s largest Federally Qualified Health Centers and IEHP partner, SAC Health System in San Bernardino to administer COVID-19 tests to IEHP members. Members experiencing symptoms (fever, dry cough and shortness of breath) are encouraged to call (909)-771-2911 to schedule a phone appointment with a health professional.

For care without leaving one’s home, all IEHP members have access to expanded telehealth services through their providers. Members also have access to early prescription refills, 90-day medication supplies and medication home delivery services.

“Unprecedented times or not, we will be here for our members,” said IEHP’s Chief Executive Officer Jarrod McNaughton. “However, we know our ability to serve our members would be impossible without the dedicated hands and hearts of our providers, employees and the community. To care for one group, we must care for all.” 

To maintain the health plan’s operation and ensure the safety of more than its 2,200 employees, IEHP has supported 97% of its staff to work from home. The health plan has also researched IRS statutes to allow team members to access cash-outs of paid leave banks.

“We want to bring all the right people to the table for a common goal,” McNaughton said. “It’s all hands on deck and, because of that, new support efforts are added almost daily. We know that together we make things happen and we will get through this together.”

09
April
2020

IEHP Donates 45,000 Surgical Masks to Medical Associations

In the last week, Inland Empire Health Plan (IEHP) sourced and donated 45,000 surgical masks to local medical associations to assist with the personal protective equipment (PPE) shortage.

Receiving associations include: The Community Health Association Inland Southern Region, San Bernardino County Medical Society, Arrowhead Regional Medical Center, Riverside University Health System, Loma Linda University Medical Center, and Riverside County Medical Association (RCMA).

RCMA has been working tirelessly to obtain PPE for physicians providing care to patients who must be seen in-person rather than through telehealth during the COVID-19 crisis. Without PPE, doctors and their staff put their patients and themselves at risk,” said RCMA Executive Director Dolores Green. “In partnership with IEHP, RCMA is able to ensure PPE are being supplied to practices so physicians can continue to care for their patients.”

IEHP is making every effort to find ways to help community partners keep medical professionals safe including donating more than 700 tubs of wipes and 154,000 latex and nitrile gloves to area hospitals.

“This is not IEHP’s first donation and it will not be our last,” said IEHP Chief Executive Officer Jarrod McNaughton. “We’ll do all we can to ensure our county partners have what they need to stay safe and continue to care for our communities.”

PPE

IEHP’s Business Continuity Director Philip Lo, Senior Facilities Coordinator Christopher Aguas and Facilities Coordinator Marquis Wilson present 7,500 surgical masks to SBCMS’s Membership Director Soteria Cobb. 

09
April
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
April 13, 2020

Time of Meeting:
9:00 AM

Join by WebEx:
https://iehp.webex.com/iehp/j.php?MTID=mbb1fef149d4d38e675ec8e4cfc07439c
Meeting number: 809 607 856
Password: 12345

Join by Phone:
(866) 499-4146
Access code: 809 607 856

 

The Inland Empire Health Plan is continuing to hold Governing Board meetings to conduct essential business. Pursuant to the Governor’s Executive Order, members of the Governing Board may attend the meeting via teleconference or video conference and will participate in the meeting to the same extent as if they were present. Members of the public may observe and participate electronically in the meetings. As a result of the Executive Order to stay home, in person participation at Governing Board meetings will not be allowed at this point in time. 

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

08
April
2020

Local Health Plan Donates More Than $50,000 to Feed Inland Empire

Inland Empire Health Plan (IEHP) has donated more than $50,000 to local food banks to help members and the community feed their families during this difficult time. In addition to sponsorships, IEHP has also provided 5,000 reusable bags and has donated staff resources to support continuity of local food bank operations.

While maintaining the health plan’s services, IEHP has partnered with several local food insecurity partners including The Fruit of Our Hands Ministries Food Pantry in Riverside, Community Action Partnership Food Bank in San Bernardino, the High Desert Food Collaborative, and Feeding America Riverside San Bernardino Food Bank.

“It’s the right thing to do,” said IEHP Community Relations Director Marci Coffey. “Our employees are deeply connected to this calling. While the work may be different, the goal to serve and support our plan’s members and our community remains the same.”

IEHP employees have aided the efforts of these organizations by delivering meals to seniors, organizing donations and preparing food packages for distribution. Employees also participated in food distribution events like Feeding America’s drive-thru event, which provided over 1,000 residents with goods and groceries without having to leave their vehicles. 

“The enthusiasm our employees have to support our members and the community is unwavering, even in these uncertain times,” said IEHP Chief Executive Officer Jarrod McNaughton. “IEHP is incredibly proud to stand behind the compassion and love our employees share for our members and community each and every day. We will continue to do so- that’s who we are.”

To find a food bank in your area, visit connectie.org.

IEHP employees stand ready to lend a helping hand at Feeding America Riverside San Bernardino's drive-thru event on April 4, 2020.

30
March
2020

IEHP Announces Michelle Rai, MS, as Chief Communications and Marketing Officer

Inland Empire Health Plan (IEHP) is pleased to announce that Michelle Rai, MS, will join IEHP as the Chief Communications and Marketing Officer. In this role, Rai will oversee IEHP’s communications and marketing programs and will guide the health plan in the development of long-term communication and marketing strategies. In addition, Rai will also oversee the strategic execution of IEHP’s community relations, media relations, internal communications, digital and social media.

Rai joins IEHP most recently from Pacific Union College in Napa Valley, where she served as Chair of the Communication Department. Before her role as Chair, Ms. Rai acted as the College’s Public Relations Director. Her vast range of experience also includes media relations, social media, marketing and more.

Rai holds a master’s degree in integrated marketing communication from Golden Gate University. She earned a bachelor’s degree in journalism and communication from Pacific Union College, where she received the prestigious Educator of the Year award in 2016.

“We are very excited to have Michelle join IEHP. Her background and professional experience will be a benefit to our organization, as we continue to look for new and innovative ways to communicate with our Members, Providers, Team Members and Community,” said IEHP Chief Executive Officer Jarrod McNaughton. “I know she will be a great addition to our Leadership Team and serve as a collaborative partner as we work toward our mission to organize and improve the delivery of quality, accessible and wellness-based health care services for our Community.”


24
March
2020

IEHP Responds to California Governor Gavin Newsom’s Stay-at-Home Order

Last Thursday’s statewide “Stay-at-Home” order issued by Governor Gavin Newsom drives home just how important our actions are during this unprecedented time. The decisions we make as a healthcare organization and community can make a difference.

Inland Empire Health Plan (IEHP) is taking actions to support its Team Members, Members, Providers and Community to flatten the curve and slow the spread of COVID-19. “The safety and well-being of our Members and Community at large is a priority and our decisions as an organization are guided by that,” said Jarrod McNaughton, chief executive officer, IEHP.

To ensure the health and safety of its Team Members and their families, IEHP instituted a work from home policy and activated its business continuity plan to ensure no disruption in service and care as one of the region’s essential services.

To help its Members with ease of access to services while at home, IEHP is expanding its telehealth policies, encouraging Members to request a 90-day supply of medications, and asking Members to use its mail order delivery service for new prescriptions or refills.

“We are making every effort to protect the health of our Members by following the Governor’s order and keeping them safe in their homes while still enabling them to get the care they need,” said Karen Hansberger, MD, chief medical officer, IEHP. “Governor Newsom’s order supports social distancing, which can slow the spread of the disease and keep health systems from being overwhelmed.”

IEHP is encouraging its Members and Community to adhere to the “order” and follow closely all social distancing advice, such as only accessing services which have been identified as essential, keeping six feet away from others whenever possible, washing hands with soap and water for 20 seconds or using alcohol-based hand sanitizer when soap and water is not available.

“We all must do our part to reduce our risk of exposure and slow the spread of the virus,” said Dr. Hansberger. “That starts with taking care of ourselves and each other.”

Continue to visit our website for information on IEHP’s response to COVID-19.
29
February
2020

IEHP Partners with Operation Community Cares to Provide Care Packages for Active Military

To honor our military personnel for their service and to remind them that they are loved and appreciated by those of us at home, Inland Empire Health Plan (IEHP) partnered with Operation Community Cares (OCC) to assemble 500 care packages for active members of the United States Armed Forces.

OCC is a non-profit organization in Rancho Cucamonga that supports the health and welfare of American servicemen and women across the globe. To pack, organize and process care packages, 30 IEHP Team Members met with OCC volunteers at Hillside Community Church to fill packages with hygiene items and food.

“Organizations like OCC are what make our communities so great,” said IEHP Community Relations Director Marci Coffey. “IEHP is thrilled to participate and support organizations with such sincere causes. Supporting causes like OCC’s and giving back to our local communities are a large part of who we are as a health plan.”

Specializing in helping servicemen and women communicate and connect with family, friends and loved ones, OCC provides access to online message centers, photo albums and facilitates the assembly and distribution of care packages. With donations of goods, funds and time, OCC hosts multiple pack days a year and provides an average of 2,500 care packages to American soldiers.

“Our Team Members give from the heart,” said IEHP CEO Jarrod McNaughton. “They are incredibly generous and show up for causes they truly believe in. While it warms my heart to see them donate their time and resources to OCC’s incredible cause, I’m never surprised because it’s who we are.”

To learn more about OCC, visit operationcommunitycares.org.

28
February
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
March 9, 2020

Time of Meeting:
9:00 AM

Location of Meeting:     

The Mission Inn
Mediterranean Room
3649 Mission Inn Avenue
Riverside, California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

18
February
2020

IEHP Scores in the 92nd Percentile in the Country for Team Member Engagement

For four consecutive years, Inland Empire Health Plan (IEHP) has received high Team Member engagement scores. Resilience, respect and high-quality care and service were high performing themes on the 2019 Inland Empire Health Plan (IEHP) Team Member Engagement Survey, placing the health plan in the 92nd percentile compared to the National Health Care Benchmark.

Administered by Press Ganey Associates, Inc., the online survey captured feedback and measured the level of commitment Team Members have for the health plan’s mission and vision, otherwise known as engagement. High scoring topics that drove IEHP’s engagement score were “I would recommend IEHP as a good place to work, I am proud to tell people I work for IEHP and I would recommend IEHP to family and friends who need care.”

96% of Team Members took the survey,” said IEHP Chief Organizational Development Officer Janet Nix. “We’re really fortunate to have such a high participation rate and I think it’s a testament to all the change that surveys in previous years have facilitated. Our Team Members share, and we listen to do all we can to respond to their feedback.”

In recent years, Team Member feedback collected in the survey has influenced the implementation of several programs and initiatives that make IEHP a unique place of work. These implementations include Team Member wellness, bilingual pay, career coaching, expanded recruitment and many more.

“IEHP’s Team Members are truly the heart of the health plan. With their work, we are able to fulfill our mission and continue to make a difference in the lives of our Members and our communities,” said IEHP CEO Jarrod McNaughton. “If there’s something our organization can do to enhance their work, we want to hear about it. That’s why the engagement survey is so important to our organization. It’s how we improve and grow.”

11
February
2020

IEHP Celebrates 10 Years of Integrated Behavioral Health Services

Ten years ago this month, Inland Empire Health Plan (IEHP) took the opportunity to better integrate and enhance accessibility of Behavioral Health Services to Members, making IEHP the first health plan in the state to bring Behavioral Health Care in-house. Since the transition, IEHP’s Behavioral Health Team has dramatically evolved to better meet the needs of Members in innovative ways that focus on Whole Person Health Care.

With a Behavioral Health Team in-house, IEHP is able to break down silos to better share information and care coordination between Behavioral Health Providers and Primary Care Providers, all in one system. Internal benefit management also allows for increased collaboration between internal departments. For example, to further enhance Whole Person Health Care, IEHP’s Behavioral Health Team joined forces with Care Management to create an integrated complex care team to address Members physical, behavioral, social and environmental needs.

“IEHP’s vision is to make a difference and improve lives. Our Behavioral Health Team aims to accomplish this by advocating and caring for those suffering in silence,” said IEHP’s Clinical Director of Behavioral Health and Care Management Amrita Rai, LCSW. “By making sure we have clear processes in place and Team Members who share their compassion and empathy, we’re able to carry out our mission.”

Starting with seven Team Members and 350 Provider contracts, IEHP’s Behavioral Health Team has grown to 87 Team Members and more than 1,000 Provider contracts. With these resources, IEHP’s Behavioral Health Team is able to coordinate and manage about 5,400 calls and 3,500 Provider and Member requests every month.

“We know the need is great and IEHP’s commitment to respond is driving us to innovate and find ways to support and share information with our Members and our community. That’s why this year, we’re working on a brand-new podcast to discuss and explore the connection between physical and mental health,” said IEHP Behavioral Health Medical Director Gayani DeSilva, MD. “It’s just one way our team continues to make those needed contributions to Behavioral Health Care, because there is no health without Mental Health.”

05
February
2020

IEHP Announces Healthcare Scholarship Fund

To increase the number of healthcare professionals in the Inland Empire and improve Member access to care, Inland Empire Health Plan (IEHP) is thrilled to announce its $40 million commitment over five years to launch the Healthcare Scholarship Fund (HSF). In partnership with local academic institutions, this fund will help remove the barrier of debt for medical students and develop a growing workforce for healthcare professionals to care for the Inland Empire’s growing Medi-Cal population.

According to the California Health Care Foundation, the Inland Empire has one of the lowest ratios of Primary Care Physicians (PCPs) and specialty physicians per 100,000 people in California. In addition, the Inland Empire lacks adequate Specialty and Behavioral Health practitioner capacity to serve the current growing population.

“Sometimes, the only thing standing between ambition and opportunity is a solid bridge,” said IEHP CEO Jarrod McNaughton. “Removing debt as an obstacle allows graduates to pursue additional paths of study. This will help them become leaders in their fields or allow them to devote themselves fully to patient care, which is critical to the physician shortage in our two counties.”

In the Inland Empire, the average cost of a four-year medical degree is $276,800, about half the cost of an average California home. The HSF will aid students by removing the financial burden of medical school that often restricts the choices of many aspiring healthcare professionals and allow recipients to immediately pursue careers in healthcare.

“Anyone aspiring to serve and help others deserves a chance to do so, regardless of their economic background. We’ve seen similar scholarship funds really make a difference in communities, and we are excited to be a part of it in our own community,” added McNaughton.

IEHP will be partnering with local academic institutions to facilitate financial distribution and application processes to perspective students. If you are an academic institution that would like more information on how to participate, please email HSF@iehp.org. General updates will be posted on the Scholarship Fund page and on IEHP Social Media platforms, which include Twitter, Facebook, and Instagram and LinkedIn.

30
January
2020

IEHP Celebrates the Appointment of the New Director of California Department of Health Care Services

Today, Jarrod McNaughton, CEO of Inland Empire Health Plan (IEHP) celebrated Governor Newsom’s appointment of IEHP’s former CEO, Dr. Bradley Gilbert as the new Director of the California Department of Health Care Services (DHCS):

“It is my pleasure to hear that Gov. Gavin Newsom has appointed our former CEO, Dr. Gilbert as director of the California Department of Health Care Services, the state agency that oversees the Medi-Cal program. Dr. Gilbert steps into this role as enrollment in the government health care program for low-income Californians continues to grow and as DHCS proposes a broad delivery system, program and payment reform across the Medi-Cal program. Dr. Gilbert is well-positioned to step in quickly and drive momentum behind the department's efforts and initiatives to improve the quality and outcomes of care for its enrollees. After 23 years with IEHP and a distinguished career in health care that spans four decades, Dr. Gilbert is uniquely qualified to oversee this expansive health care organization into the future.

We know that his mantra to “do the right thing” will continue and live on through his work as he continues to make a difference and improve the lives of more than 13 million Californians with Medi-Cal coverage.”

30
January
2020

IEHP Promotes Awareness of Medicaid to Uninsured Residents

Inland Empire Health Plan (IEHP), a top 10 largest Medicaid health plan in the country, is aiming to inform more than 100,000 Inland Empire residents who are uninsured and eligible for Medicaid (called Medi-Cal in California) of their coverage options. This population includes those newly eligible, as a result of California’s recent Medi-Cal Expansion to young adults under 26, regardless of immigration status.

To ensure the greatest number of eligible residents are informed of their Medi-Cal coverage option, IEHP has launched an extensive integrated campaign covering vast geographical locations throughout the Inland Empire. This comprehensive campaign includes community partnerships, television commercials, outdoor signage, radio ads, text messaging, social media, print advertisements and Medi-Cal application support.

“In order to increase positive health outcomes in our communities, we have to increase awareness of Medi-Cal to the uninsured and eligible, especially to those who are newly eligible. By launching a campaign that reaches a vast geography, we will bring health care coverage information to residents in hard-to-reach areas,” said IEHP Senior Marketing Director Thomas Pham. “Application support is also a critical component to this campaign. Our Enrollment Assistance Team is ready and eager to help residents apply and ultimately set them on the right path to get the care they need.”

When contacted, IEHP’s certified Enrollment Assistance Team will answer questions about the

Medi-Cal process and if requested, can help complete and submit their full Medi-Cal application.

“Our team is really excited to be able to make the Medi-Cal application process as easy as possible for our community. Navigating health care can be difficult and even scary at times. We want to do all we can to make the Medi-Cal application process a positive one, so our communities can receive the health services they need,” said an IEHP Enrollment Assistance Advisor.

24
January
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
February 10, 2020

Time of Meeting:
9:00 AM

Location of Meeting:     

Inland Empire Health Plan
Headquarters
10801 Sixth Street, Suite 120
Rancho Cucamonga California 91730

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

22
January
2020

IEHP Introduces New Community Health Workforce

Aiming to improve health outcomes for Members, Inland Empire Health Plan (IEHP) has introduced 75 Community Health Workers (CHWs) who have undergone nine weeks of intensive training at San Manuel Gateway College-Loma Linda University. These CHWs will support comprehensive care management for IEHP Members with chronic health conditions, who are enrolled in the Health Homes Program.

CHWs, defined by the American Public Health Association, are frontline public health workers who serve as liaisons between health plans, social services and the community. To equip IEHP’s CHWs for their role, the training curriculum covers integrated complex care topics such as motivational interviewing, trauma-informed care, medication review, assessment, and linking to community resources.

“By investing in this training, we have launched a new Community Health Workforce at the largest scale to date in the Inland Empire, and we are assured they are incredibly well trained for their critical role within the Health Homes Care Teams,” said IEHP Senior Medical Director of Practice Transformation Elise Pomerance, MD, MPH.

IEHP currently has 50 Health Homes Care Teams that are located in key geographic regions, heavily populated by IEHP Members. These teams include a registered nurse care manager, behavioral health care manager, care coordinator, and a CHW, creating an integrated, multidisciplinary approach to whole person care.

“Many of our Members with chronic conditions struggle to navigate their way through the healthcare system. We want to eliminate any barriers we can. Through our CHWs, we are able to improve health outcomes by increasing their engagement in their health and connecting them to any additional resources they need,” said IEHP Point of Service Care Management Clinical Director Catherine Knox. “CHWs have really become a critical part of the Health Homes Program work we do at IEHP.”

IEHP plans to train additional CHWs in the coming weeks to prepare for potential opportunities presented through the Medi-Cal Healthier California for All initiative.

17
January
2020

Inland Empire Health Plan Helps Connect Community to Needed Resources

To address needs related to Social Determinants of Health across the Inland Empire, Inland Empire Health Plan (IEHP) facilitated the development of Connect IE. This inclusive, free-to-use online platform has fostered nearly 300,000 engagements from residents in San Bernardino and Riverside counties, connecting them to community resources including, but not limited to, food pantries, legal and financial aid services.

IEHP introduced the Connect IE platform to the Inland Empire in 2018, with collaborative efforts from Inland Empire United Way, 211 San Bernardino, 211 Community Connect Riverside, Desert Healthcare District and the Inland Empire Health Information Organization (IEHIO). The easy-to-use platform is accessible to the general public and allows users to search for resources with just a zip code. Users are provided a list of local community resources to fulfill or support those needs.

“IEHP recognizes that our members and community have needs that may lie outside traditional healthcare but directly impact their health. Lack of housing, food, transportation, are just a few Social Determinants of Health that Connect IE addresses,” said IEHP Social Determinants of Health Program Manager Gabriel Uribe. “Connect IE supports those needs by connecting people to resources that will, in turn, influence and positively impact their overall health and wellness.”

Connect IE is also utilized by community organizations to ensure that residents receive resources in a timely manner. Community organizations also have the ability to send and receive referrals directly on the platform, increasing access to resources.

“We use Connect IE to help our patients who lack Social Determinants of Health, like education, nutrition and transportation. Connect IE helps me better serve my patients because I’m able to bridge the gaps they are missing and would go into the hospital for,” said Inland Empire Foundation for Medical Care Coordinator Brishay Terrell.

Try it yourself! Visit ConnectIE.org.

13
January
2020

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
January 13, 2020

Time of Meeting:
9:00 AM

Location of Meeting:     

Inland Empire Health Plan
Headquarters
10801 Sixth Street, Suite 120
Rancho Cucamonga California 91730

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

09
January
2020

IEHP Declares the New Medi-Cal Healthier California for All Initiative a Collaboration Opportunity

Inland Empire Health Plan (IEHP) sees many opportunities for statewide health care collaboration in 2020 through the Department of Health Care Services (DHCS) Medi-Cal Healthier California for All initiative (formerly known as CalAIM). This multi-year transformative initiative aims to improve the individual health and quality of life for IEHP Members and residents in the state of California significantly.

The new Medi-Cal Healthier California for All initiative is a framework that will address many of the complex challenges that face California’s most vulnerable residents. The primary goals of the initiative are to identify and manage member risk and need through whole person care approaches and address social determinants of health; move Medi-Cal to a more consistent and seamless system by reducing complexity and increasing flexibility; and improve quality outcomes and drive delivery system transformation through value-based initiatives, modernization of systems and payment reform.

“IEHP will be applying our experience and lessons learned from our innovative programs like Health Homes, Population Health and the Behavioral Health Integration to contribute to the design of the robust and ambitious framework that our friends at DHCS have created,” said IEHP CEO Jarrod McNaughton. 

For further engagement with Medi-Cal Healthier California for All in 2020 and beyond, IEHP will continue to participate in workgroups with DHCS, health plans throughout the state and our local regional partners to advocate for our Members and our communities.

“I believe the continued partnership with our Providers, counties and our community partners will be key to the success of this initiative,” said McNaughton. “The possibilities of 2020 are some of the most exciting I’ve ever seen in my career as a health care leader. When you think about it, every possibility in health care is founded on the same promise – to make a difference in the lives of those who need it the most.”

Click here to learn more about Medi-Cal Healthier California for All.

18
December
2019

IEHP: Protect Yourself Against Influenza

While the holiday season may be merry and bright, Inland Empire Health Plan (IEHP) knows that it can also be tiring and stressful. The last thing anyone wants to worry about is sneezing and sniffling through the holidays and into the New Year. Fortunately, there are ways to protect yourself and others from influenza (flu).

The flu spikes in the fall and winter months, which is why receiving your flu vaccine is a critical element to staying healthy throughout the year. According to the Centers for Disease Control and Prevention (CDC), receiving your flu vaccine can reduce the risk of flu illness by between 40 to 60 percent and also serves as a preventive tool for other chronic health conditions.

“The best thing you can do to reduce your risk of catching the flu is to get the flu vaccine every year. Even if you’re a healthy person, receiving the vaccine can help lower your risk of getting sick in the future,” said Chief Medical Officer Dr. Karen Hansberger. “The flu vaccine, coupled with daily preventive measures, like washing your hands with soap and water, is key to staying healthy during the flu season.”

Other healthy habits to protect yourself and others from the flu include: avoiding close contact with those who are sick; covering your mouth and nose with a tissue while coughing and sneezing; avoiding touching your mouth, nose and eyes; drinking fluids; and getting plenty of rest.

“You can routinely clean frequently touched objects and surfaces and encourage friends and family to stay home when ill. However, the most effective way to protect yourself and others from the flu is to get your flu vaccine,” Hansberger said.

IEHP strives to protect our communities from the flu by offering free flu vaccines to members at their Doctor’s office or certain network pharmacies. Members can also utilize IEHP’s innovative texting program to text “FLU” to 90902 for a flu vaccine clinic near them.

Click here to learn more about flu vaccines and how IEHP members can receive their free flu vaccine. 
17
December
2019

IEHP Partners to Provide Bicycles for Children

Inland Empire Health Plan (IEHP) partnered with Bicycles for Children on December 14, 2019 to provide bicycles that will be gifted to children in need this holiday season. 

Bicycles for Children, a not-for-profit organization, works with school districts throughout the Inland Empire to donate new bicycles to impoverished elementary-aged children. In addition to donating 500 helmets, IEHP also aided in the bicycle assembly process, where team members filled tires and served as final check mechanics to ensure all bicycles were assembled correctly. 

“It’s great to see the organization come together with local partners to support children in our community,” said Community Relations Director Marci Coffey. I can only imagine the look on these children’s faces when they are given their brand-new bicycles,” added Coffey. 

Bicycles will be delivered before December 25 by school employees who have identified children in need within their schools. According to Bicycles for Children, bringing a new bicycle into the home of a child in need gives school employees an opportunity to connect and show students they are cared for. 

“By donating bicycles to children, we’re able to positively change the lives of children that we’ve never met and get to go to bed knowing that we have made our little piece of the world a better place,” said Bicycles for Children Program Coordinator John White. 
 
13
December
2019

IEHP Adopts Families in Riverside and San Bernardino Counties for the Holidays

Inland Empire Health Plan (IEHP) has partnered with Community Action Partnership of Riverside County (CAPRC) and Community Action Partnership of San Bernardino County (CAPSBC) to bring holiday cheer to families in the Inland Empire. Hosting its twelfth annual IEHP Holiday Adoption Program, IEHP provided toys, blankets, household supplies and more to those in need.

 

IEHP collected names and wish lists of 114 children and 22 families, who are experiencing financial hardships or other difficult circumstances.

 

“Working together to spread joy throughout our two counties is a tradition at IEHP,” said IEHP Chief Organizational Development Officer Janet Nix. “For twelve years, we’ve provided families and children with gifts, food, and more. These may be the only gifts these families and children receive for the holidays, making our participation and involvement critical,” added Nix.   

 

Along with the Holiday Adoption Program, IEHP also partners with CAPRC and CAPSBC to host an annual IEHP Back-to-School Backpack Drive. This year, IEHP provided 119 children with backpacks full of school supplies and essentials.

 

“Having the opportunity to help others, not just during the holidays but throughout the year, isn’t just a nice thing to do, it’s the right thing to do,” said IEHP team member Liliana Mena.

09
December
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
December 9, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

09
December
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
December 9, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

05
December
2019

IEHP Passes CMS Formulary Review

Inland Empire Health Plan (IEHP) participated in the 2019 Centers for Medicare and Medicaid Services (CMS) Formulary Review, where no discrepancies were found between IEHP’s approved CMS Formulary and the Formulary published to the plan’s website.

The Formulary lists Part D prescription drugs covered by IEHP DualChoice Cal MediConnect Plan (Medicare-Medicaid Plan). IEHP DualChoice is the largest not-for-profit Medicare-Medicaid plan in the nation with almost 29,000 members.

“The Formulary is a critical component to the care that our providers and pharmacies use to treat our members. The IEHP Pharmacy and Therapeutic Subcommittee utilizes healthcare industry clinical guidelines and CMS guidelines to develop, update and administer the Formulary for CMS’s approval,” said IEHP Pharmacy Senior Director Dr. Edward Jai.

CMS monitors the posting and accuracy of these Formulary documents by extracting comprehensive Formulary and utilization management documents from plan websites and comparing these to the CMS-approved Formulary effective January 1, 2020. When discrepancies are identified by CMS, the plan will be asked to work aggressively to correct any confirmed errors and may be subject to formal compliance action.

“It all comes down to ensuring our members receive correct and effective care. Publishing a Formulary on our website that mirrors the CMS-approved Formulary is critical because it allows us to communicate and coordinate the appropriate care for our members,” said IEHP Chief Marketing Officer Susan Arcidiacono.

Learn more about the IEHP DualChoice Cal MediConnect Plan (Medicare-Medicaid Plan) Formulary

25
November
2019

IEHP Team Members Save a Life

IEHP is thankful this season for two team members whose quick thinking saved the life of a colleague.

Discovering an unconscious colleague in a conference room, the first IEHP team member sprang into action and quickly applied Cardiopulmonary Resuscitation (CPR). Recognizing the first team member applying CPR was growing tired, a second IEHP team member jumped in to assist, continuing CPR until an automated external defibrillator (AED) was applied to the unconscious team member.

“We learned CPR in a training offered to team members at IEHP,” said one team member. “In the class, they really stressed the actions taken in the initial minutes of an emergency are critical and can save lives. We also learned it is our responsibility to perform CPR on anyone who needs it. I’m just glad our coworker is going to be okay,” the team member added.

IEHP provides AED devices throughout the building, while also proactively offering CPR classes to the IEHP Employee Emergency Response Team (EERT). This ensures team members are able to respond to emergency situations appropriately.

“It is important for an organization to establish a dedicated emergency response team trained in current lifesaving methods. The skills learned through this training are transferrable to other situations, outside of the organization. By equipping team members with these skills, we are also equipping communities with people who are prepared to respond to emergencies appropriately. We are very fortunate to do that,” said IEHP CEO Jarrod McNaughton. 

This Thanksgiving, IEHP continues to be grateful for all of its team members, members, providers and the community.

 

22
November
2019

IEHP Recognized for Transforming Health Care Access

Inland Empire Health Plan (IEHP) is a trailblazer when it comes to transforming health care access and support across the region, according to representatives from the Centers for Medicare & Medicaid Services (CMS). IEHP is one of the 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid Plan in the U.S. Its dynamic network of more than 6,400 Providers serves more than 1.2 million residents in California’s Riverside and San Bernardino counties.

“I’m so proud of our team. The feedback from CMS is an incredible testament to the work we do every day to meet our mission,” IEHP’s Chief Executive Officer Jarrod McNaughton said.

During a recent visit to the Plan’s Community Resource Center (CRC) in Victorville, Calif., CMS Medicare-Medicaid Coordination Office (MMCO) Deputy Director Kerry Branick and CMS MMCO Health Insurance Specialist Gretchen Nye learned about IEHP’s commitment to improving the delivery of quality, accessible and wellness-based health care services.

CMS representatives met with McNaughton, Chief Operating Officer Susie White, Chief Medical Officer Dr. Karen Hansberger, Chief Marketing Officer Susan Arcidiacono, CRC Manager Delia Orosco and other IEHP leaders. Victorville Mayor Gloria Garcia and representatives from San Bernardino County Supervisor Robert A. Lovingood’s office were also in attendance.

The group discussed IEHP’s future vision and community partnerships, along with the recent outstanding results of its Provider Experience Survey and enrollment initiatives. In addition, information was shared about IEHP’s key programs focusing on housing, independent living and diversity and other critical services. The meeting concluded a tour of the CRC, IEHP’s local resource for free health and wellness information. It was a way to show the special guests first-hand how the CRC — and IEHP—impacts lives in the community.

CMS representatives expressed that they were impressed with IEHP’s programs and were pleased with how the Plan was trying to maximize all opportunities to provide access and improve health outcomes for members. “They called us trailblazers,” Orosco said.

21
November
2019

Inland Empire Health Plan CEO Sheds Light on California Pharmacy Carve Out

In an effort to advocate for the communities and members they serve, Inland Empire Health Plan (IEHP) CEO, Jarrod McNaughton, contributed to the California Pharmacy Carve Out discussion in the MJH Life Sciences publication, Managed Healthcare Executive to explain how it impacts IEHP members, providers and local community.

The California Pharmacy Carve Out will move 13 million Medi-Cal beneficiaries to a private for-profit pharmacy benefit manager (PBM) by 2021. While some pros include centralized drug rebates and uniform benefit, McNaughton expressed that a larger concern is care coordination, which may become more difficult. 

“This new direction in Medi-Cal is taking out of the plan responsibility one of the key elements of care, the pharmacy benefit, and moving its function and operation to the state under a centralized, for-profit pharmacy benefit manager,” McNaughton shared. “What is currently a crucial cornerstone in coordinating care by making sure our members and providers have access to local plan team members to call and ask questions regarding the pharmacy benefit, will be moved to a centralized function in Sacramento.”

The Pharmacy Carve Out as proposed, is likely to impact the relationships between providers and local pharmacies, resulting in the reduction of personalized and localized care that is unique to the Inland Empire.

McNaughton believes there are other alternatives to the Governor’s goal of reducing rising drug costs that continue the current local connection to providers and patients.

“We have shared our specific ideas with the state and hope they will be open to the idea of collaborating to find ways we can meet the local needs of our members while achieving the Governor’s goal,” McNaughton added.

To read the full article, visit Managed Healthcare Executive.

15
November
2019

Inland Empire Health Plan Brings Together Health Care Leaders at Inaugural Mission Conference

In an effort to drive collaboration between Providers and community partners, Inland Empire Health Plan (IEHP) recently hosted a dynamic and thought-provoking conference on the state of health care in the region. The inaugural Mission Conference was held on November 15, 2019 at IEHP’s Rancho Cucamonga headquarters. It brought together health care CEOs, Hospital Board Members and other executives from across the state to discuss strategies to help improve the personal and professional lives of industry professionals and address the digitization of the health care landscape.

“This is IEHP’s first event of this scale and we’re really utilizing our unique position to be a convener for the region and pull people together to talk about things that are impacting health care right now,” said IEHP CEO, Jarrod McNaughton. “The Annual IEHP Mission Conference will enable us to work as a collective industry to navigate through the rapidly evolving health care environment.”

World-class speakers such as Mindset Digital Founder and CEO Dr. Debra Jasper, Drs. Peter and Susan Glaser of Glaser & Associates, Inc., Guy Masters of Premier Inc. and leadership development author Nick Petrie, addressed topics on resilience, conflict navigation, digitalization of health care and a health care forecast that provided insight on future obstacles and growth opportunities.

“At IEHP we are always looking at innovative ways to be better providers and better coordinate health care with the professionals in this room and within our two counties. This includes anything from timely software updates, updates to emergency operations protocols and even involving drone technology that will allow us to stage resources in the right time and place,” said IEHP Governing Board Chair, Curt Hagman.

To learn more about how IEHP is charting a collaborative path forward, follow IEHP on social media.

12
November
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
Nov 12, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

06
November
2019

IEHP Hosted First Inclusivity-focused Emergency Preparedness Academy

Inland Empire Health Plan (IEHP) partnered with the California Governor’s Office of Emergency Services, California State Council on Developmental Disabilities, Earthquake Country Alliance, PrepItForward and the Inland Empire Disabilities Collaborative to host the first public Disability & Access and Functional Needs (DAFN) Preparedness Academy on November 6, 2019. The preparedness academy aimed to meet a state initiative to improve inclusivity of preparedness, response and recovery capabilities for all throughout the Inland Empire, regardless of ability.

Historically, disaster and emergency preparedness training has focused on mobile bodied individuals and gave limited attention to the DAFN population. The academy focused on new disaster and emergency standards that include in depth planning to address DAFN disaster and emergency preparedness, response and recovery.

Topics including wildfire safety, power outages, active shooter and earthquake preparedness were presented by PrepItForward‘s Chris Grant.

“We’re grateful for the opportunity to collaborate with our partners to provide a platform to share information that positively and directly impacts the populations we serve,” said IEHP Chief Operating Officer Susie White. “Based on the response and interest of the community and our partners, we are planning to host more training events to keep inclusivity-focused disaster and emergency preparedness, response and recovery an ongoing conversation.”

Academy attendees also included local and regional partners as well as local government officials such as Rancho Cucamonga City Mayor L. Dennis Michael, the California State Council on Developmental Disabilities, the Earthquake Country Alliance, Autism Society Inland Empire, United Cerebral Palsy Inland Empire and the Riverside County Emergency Management Department and more.

 

04
November
2019

Impacted by a power shut off or fire?

At IEHP, we care about your health and safety when there is a power shutoff or fire. We want to ensure you get the needed care and services to help you during these events. If you are impacted by these events and need help with your durable medical equipment (such as wheelchairs, ventilators, oxygen monitors, etc.) call IEHP  Member Services at 1-800-440-IEHP (4347), 8am-5pm (PST), Monday-Friday. TTY users should call 1-800-718-4347. If you need a medicine refill, go to your pharmacy and request a refill.

How to prepare for an emergency.

Medicine Safety

Some medicines may need to be stored in a refrigerator to keep their strength, including many liquid medicines. When the power is out for a day or more, throw away any medicines that should be refrigerated, unless the medicines label says otherwise. If a life depends on the refrigerated medicines (for example, insulin), use them only until a new supply is available. Replace all refrigerated medicines as soon as you can.

Resources

Refrigerated Medicine Storage (PDF)
Insulin Storage and Product Switching in an Emergency (PDF)
Comparison of Insulins (PDF)

Durable Medical Equipment Safety

Use the checklist below to prepare for a power shutoff.

  • Check your backup power equipment frequently to ensure it will function during an emergency.
  • Call your power and water companies about your needs for life-support devices (home dialysis, suction, breathing machines, etc.) in advance of a disaster.
  • Keep the shut-off switch for oxygen equipment near you so you can get to it quickly in case of emergency.
  • Generator users should operate generators in open areas to ensure good air circulation.
  • Test generators frequently to make sure it will work when needed.
  • Create a plan for how to recharge batteries when the power is out.
  • When power is restored, make sure the settings on your medical device have not changed.

Resources

Emergency Power Planning for a Durable Medical Equipment Checklist (PDF)
How to Prepare for and Handle Power Outages for Medical Devices that Require Electricity - FDA

Mental Health

If you have been impacted by a fire and need mental health, related to stress or grief, call IEHP Member Services at 1-800-440-IEHP (4347), 8am-5pm (PST), Monday-Friday. TTY users should call 1-800-718-4347.

Additional Tips

  • Build or restock your emergency supply kit, including food, water, flashlights, a radio, fresh batteries, first aid supplies and cash.
  • Identify backup charging methods for phones.
  • Learn how to manually open your garage door.
  • If you own a backup generator, ensure it is ready to safely operate.
  • Create a fire action plan that includes evacuation planning for your home, family and pets.

Resources

https://prepareforpowerdown.com/
https://www.readyforwildfire.org/prepare-for-wildfire/get-set/

25
October
2019

IEHP and community partners present the first Move the Needle Summit to improve lives in the Inland Empire

Inland Empire Health Plan (IEHP) continues to improve community health by collaborating with key local partners to present the Move the Needle Summit, set for Tuesday, October 29, at the Way World Outreach in San Bernardino.

More than a dozen community advocates, IT professionals and social services leaders will discuss the latest research and resources for community health. The Summit will feature break-out sessions and panel discussions. Topics will include health equity, whole person care, evolution of partnerships, information exchange, social justice, and more. This premiere event is expected to fill the venue to its capacity of 450 participants.

In-demand keynote speakers include Dr. Dora Barilla, Group Vice President at Providence St. Joseph Health and John Ohanian, President & CEO of 211 San Diego and Community Information Exchange. They will cover topics, such as innovative approaches to improving well-being of our community and promoting health initiatives in communities.

“We hope to create a strong, thriving community here in the Inland Empire,” said IEHP’s CEO Jarrod McNaughton. “The Move the Needle Summit is a powerful way to continue the conversation that will ultimately lead to better health outcomes.”

Earlier this year, IEHP led the way in launching the Connect IE online platform; it allows Members, Providers and residents of the Inland Empire to search for resources to meet social and health care needs. IEHP and its Connect IE community partners now present this Summit to promote equal opportunity in health and human services. The partnership includes Inland Empire HIO, 211 San Bernardino, 211 Community Connect Riverside, CVHIP, Desert Healthcare District and United Ways serving San Bernardino and Riverside Counties.

To learn more, go to www.ConnectIE.org.

18
October
2019

Inland Empire Health Plan Earns Top Ratings in the Nation in Provider Satisfaction

Inland Empire Health Plan (IEHP) earned outstanding overall marks once again from Doctors, Specialists and other health care Providers on its 2019 Provider Experience Survey. IEHP scored in the 99th percentile in most measured areas when compared to other Medicaid health plans across the country.

IEHP is one of the 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid Plan in the U.S. Its dynamic network of more than 6,400 Providers serves more than 1.2 million residents in California’s Riverside and San Bernardino counties.

The annual Provider Experience Survey, performed by an independent survey vendor, allows IEHP to measure how well it is meeting its Providers’ expectations and needs. This year, Providers gave IEHP the top scores in the following areas:

  • 99th percentile for “Overall Satisfaction”
  • 99th percentile for “Provider Relations”
  • 99th percentile for “Recommend IEHP to Other Physicians’ Practices”
  • 98th percentile for “IEHP Compared to All Other Health Plans”
  • 98th percentile for “Network/Coordination of Care”
  • 97th percentile for “Finance Issues”

“Our guiding principle has always been to do the right thing for our Members and Providers,” said IEHP’s Chief Executive Officer Jarrod McNaughton. “These top ratings reflect the exceptional partnership between our Providers and IEHP.”

Chief Operating Officer Susie White added IEHP provides significant technical and financial tools and resources to support Providers in their delivery of high quality and compassionate care. As a result, the partnership has been crucial to improving health and health care access throughout the region.

“We are proud to continue our incredible collaboration with Providers and our shared commitment to make a lasting impact on more than a million lives,” White said.

SPH Analytics (SPHA), an independent, National Committee for Quality Assurance (NCQA) certified survey vendor, administered the survey on IEHP’s behalf in July 2019. Providers rated their experience on:

  • Overall Satisfaction
  • Recommend to Other Physicians’ Practices
  • Health Plan Call Center Service Staff
  • Provider Relations
  • Utilization and Quality Management
  • Pharmacy
  • Network/Coordination of Care
  • Finance Issues

SPHA utilizes trusted health care quality measures and analytics to accurately compare health plans throughout the U.S. Scores are calculated as summary rates – the total of the proportion of respondents who selected the most positive answers to the total number of valid survey responses for each question.

16
October
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
October 16, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

09
September
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
September 9, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

Riverside County Administrative Center
Board Chambers, 1st Floor
4080 Lemon Street
Riverside California 92501

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.

12
August
2019

Public Notice for the Regular Meeting of the Joint Powers Agencies

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

Date of Meeting:
August 12, 2019

Time of Meeting:
9:00 AM

Location of Meeting:     

San Bernardino County Government Center
Board Chambers, 1st Floor
385 North Arrowhead Avenue
San Bernardino, California 92415

This Notice shall confirm the REGULAR MEETING of the Joint Powers Agencies - INLAND EMPIRE HEALTH PLAN AND IEHP HEALTH ACCESS.

An Agenda will be posted at both Riverside and San Bernardino County Clerk of the Board Offices as well as the headquarters office of the Inland Empire Health Plan.

If disability-related accommodations are needed to participate in this meeting, please contact Annette Taylor, Secretary to the IEHP Governing Board at (909) 296-3584 during regular business hours of IEHP (M-F 8:00 a.m. – 5:00 p.m.)

Agenda

Copies of the Packet may be obtained here.