Health Navigator Program

Launched as one of our Innovation Programs, the Health Navigator Program serves as a model for health plans and providers nationwide. 

IEHP Health Navigators meet with our Members one-on-one to help them better understand and use their IEHP benefits, guiding them to an overall higher level of care.

Our team of Health Navigators, who are bilingual in Spanish, typically meet with Members and their families in the comfort of their homes or other private location, where they listen to the Members' needs, understand the barriers they face, and help them better understand their healthcare benefits and how to use them.

Health Navigators also help Members understand the importance of preventive care like annual physicals, mammograms, and other check-ups, and how they can avoid going to the Emergency Room by calling the IEHP 24-Hour Nurse Advice Line, or visiting urgent care clinics.

For more information about the Health Navigator program, refer to our Health Navigator Program Overview Sheet (PDF).