Pharmacy Quality Star Ratings

What is Pharmacy Quality Rating?

IEHP Pharmacy Quality Rating is created to help IEHP Members to find high-quality local pharmacies for your pharmacy services. This searchable system will display the rating of each participating pharmacy. The ratings range from 1 to 5 stars, with 5 stars being the best and 1 the lowest.

I thought all pharmacies were similar in their services, why do I need to find a pharmacy using this tool?

Usually, the role of a community pharmacy is to fill prescription medications and provide information about them. Some pharmacies offer additional services that may benefit you. The services include, but are not limited to: flu vaccinations, automatic refill reminders, medication reviews, and enhanced consultations. IEHP has been working with our Pharmacies to promote Pharmacy Quality Rating.

Pharmacies that consistently provide IEHP members with quality care and service will earn the highest rating of 5 Stars. These pharmacies will work with your physician to ensure all your important chronic medications are ready for pick up and that you fill them on time. If a pharmacist determines that you were prescribed a medication that is considered not safe for your age, he or she will discuss safer alternatives with you and your doctor. These are just a few examples of how a high quality pharmacy can benefit you.

Do I pick a pharmacy based on how quick they fill my prescriptions, or how close they are from my work or home?

You should select a pharmacy that helps you manage your health conditions. You may select a high-quality pharmacy near your home or work, and then compare their actual service level.

How does IEHP determine the rating?

Pharmacy Quality Rating for Members is still a new concept being developed. Currently, IEHP determines the quality rating based on a set of national guidelines. The guideline suggests that a high quality pharmacy should promote drug adherence (to remind you to take medications on a regular basis), promote the use of the right medication for certain conditions, and reduce the use of unsafe medications. In the future, IEHP will include other measures or services that are being offered by the pharmacy, complaints regarding the pharmacy, etc.

What does the rating scale mean?

The rating is on a scale of 1-5, with 1 being the lowest and 5 being the highest. Please note that some pharmacies may not have any Star Ratings, and that means we don’t have enough information to rate the pharmacy, or the pharmacy is not included in our rating system.


 Star Ratings
Performance Description
 1 Star
Overall pharmacy performance is well below average
 2 Stars
Overall pharmacy performance is below average
 3 Stars
Overall pharmacy performance is average
 4 Stars
Overall pharmacy performance is good
 5 Stars
Overall pharmacy performance is exceptional
 No Star
No information is available for this pharmacy

I get it! How do I use the tool?

Simply use our IEHP “Find a Doctor, Clinic or Pharmacy” tool, select “Pharmacies” and put in your zip code or city, then hit “Find”. You will see the map, and the pharmacy directory listing on the right side of the webpage. The quality rating information is displayed on the right side of each pharmacy.